Job Title

Empowering Lives: Client Service Coordinator (NDIS, Aged Care & Carer Gateway) - Full-Time | West Adelaide (Pennington) Are you passionate about social justice and empowering individuals with psychosocial disabilities to achieve their goals? Do you thrive in a dynamic role where your dedication directly impacts lives? If so, The Fig Trees Disability Services, a leading NDIS Provider, invites you to join our team! At The Fig Trees, we''re driven by extensive NDIS knowledge, a deep commitment to client choice and control, and an unwavering passion for supporting our community. We''re looking for a permanent full-time Client Service Coordinator to become a vital part of our West Adelaide office. What You''ll Do & Why It Matters This isn''t just an administrative role; it''s a chance to be a game-changer for our clients. As our Client Service Coordinator, you will be responsible for planning, coordinating, and administering client service programs that deliver meaningful outcomes. Your key responsibilities include: Program Planning & Development Administer and coordinate tailored service programs for NDIS participants, including intake, service agreements, and support planning. Develop and refine processes to ensure effective and consistent delivery of services. Service Coordination & Stakeholder Liaison Act as a central point of contact for clients, families, referrers, and external providers. Ensure services are coordinated efficiently across multidisciplinary teams and community networks. Monitoring & Evaluation Monitor client progress and program outcomes, ensuring alignment with goals and NDIS standards. Collect feedback and implement improvements to enhance service quality. Collaboration & Support Work with senior management to align service delivery with strategic objectives. Provide guidance and administrative support to staff to ensure high-quality client outcomes. What We''re Looking For You are a multitasking pro who remains calm under pressure and has a genuine heart for the sector. The Experience: Demonstrated experience coordinating services in NDIS or Aged Care. If youve used ShiftCare or similar rostering systems, youre ahead of the pack! The Expertise: A working knowledge of the standards and regulations governing NDIS and Aged Care. The Skills: High-level communication, "juggling" skills (multitasking), and a professional, approachable demeanour. The Education: Certificate IV or higher in Community Services, Disability, Aged Care, or a related field. Must-Haves (Non-Negotiables) NDIS Worker Screening Check, Working with Children Check, Police Check Current First Aid & CPR Completion of NDIS Worker Orientation Module What We Offer You Competitive Salary: Pay in line with the Social, Community, Home Care and Disability Services Industry Award Level 2, Pay Point 1 to Level 3, Pay Point 2 ($34.58 to $39.77 an hour) ($67,431.00 and $77,551.50 yearly), based on your experience and qualifications. Supportive Environment: Work Monday to Friday, 9:00 AM - 5:00 PM (37.5 hours/week) from our Head Office in Pennington 5013. Tools for Success: Company work phone and laptop. Additional Benefits: On-call allowance and free training via EtrainU to support your professional growth. Impactful Work: The opportunity to genuinely improve the lives of individuals and contribute to a team passionate about social justice. Ready to join a team that values your expertise and empowers you to make a tangible difference? Apply today and help us continue to provide exceptional support to the NDIS community! Employer questions If you are chosen for a phone screening, you will be asked about the following: Do you have any conflict of interest with The Fig Trees? Do you know anyone who works at The Fig Trees? Work for another company currently in the Support Work sector? Do you have your own business or ABN in the Support Work sector? Self-assessment of English skills Self-assessment of Communication skills with clients and staff Reason for leaving previous or current employment to work at The Fig Trees Weekly availability Your expectations in terms of shift hours and types Your expected pay rate per ordinary hour Do you have a current full Australian driver''s licence? Working rights in Australia Relevant qualifications Do you have a National Police Check (or are willing and able to obtain one)? Do you have a current NDIS Worker Screen Check (or are you willing and able to obtain one)? Do you have a current Working With Children Check (or are you willing and able to obtain one)? Have you completed any of the NDIS Worker Orientation Modules? Do you have current First Aid and CPR (or are you willing and able to obtain)? Do you have current Manual Handling Certificate (or are you willing and able to obtain one)? Do you have current Infection Control Certificate (or are you willing and able to obtain one)? Job Types: Full-time, Permanent Pay: $67,431.00 $77,551.50 per year Benefits: Professional development assistance Work Location: In person #J-18808-Ljbffr