Job Title

As one of Australias top telecommunications providers, Optus connects more than 11 million customers daily across mobile, broadband and digital products. Were looking to bring on board a supportive, driven and people focused Assistant Store Manager to join our Horsham team. If you love developing others, energising a team, delivering outstanding customer experiences and stepping into a challenge of leadership with confidence, then take the next step in your career with us. At Optus, we collaborate with purpose, support one another, take accountability, act with integrity and celebrate our wins as one team. Together, we learn, grow, overcome challenges and build genuine connections, both with our customers and with each other. As a Second in Charge, youll play a key role in helping to develop the stores culture, driving performance outcomes and contributing to its overall success. What Youll Do Lead by example, supporting your Store Manager to create a positive, high performance culture where your team feels motivated, included and confident to shine. Support the store manager to coach, mentor and develop team members through clear guidance, meaningful feedback and daytoday support, helping them deliver exceptional customer experiences. Help to maintain an energised, customerfirst environment that feels warm, welcoming and inspiring for both customers and your team. Support smooth daily operations, from team coordination to service delivery, while finding opportunities to uplift performance, efficiency and customer experience. Handle escalated customer enquiries with calm professionalism, modelling effective deescalation techniques and guiding the team through various situations. Help to drive team engagement by celebrating wins, supporting goal setting, encouraging continuous learning and strengthening collaboration. What You Bring Supportive Leadership: You empower others through your actions, integrity and encouragement, helping people to perform at their best. CustomerFirst Coaching: You lead by example, coaching and supporting the team to deliver memorable experiences and always keep customers at the heart of their actions. Calm Under Pressure: You stay composed during reactive or complex situations, modelling effective deescalation and helping your peers to manage challenges with care. Operational & Business Awareness: You have a strong grasp of retail operations, know what drives performance, and showcase balanced stepup to leadership with store efficiencies. Team Culture & Adaptability: You support building an inclusive team environment and stay flexible and solutionsfocused when priorities shift or customer needs change. Whats in it for you? Competitive remuneration and exclusive access to unique discounts: $80 monthly credit and 25% off Optus products, plus special shopping discounts with our retail partners. Competitive leave policies, including an additional Connected day to focus on culture, family, health, community, or whatevers important to you. We support growing families with inclusive, carerneutral paid parental leave of up to 14 weeks. Build futureready skills through Optus U, with industry microcredentials created alongside La Trobe and Macquarie Universities. Build meaningful connections through employeeled networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+). Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels. Not sure you meet every requirement? Dont let that hold you back. We value potential just as much as experience, and this role might be exactly where your next chapter begins. At Optus, we are strengthened by others and that means valuing diversity and saying yes to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, please visit #J-18808-Ljbffr