Job Title

Centurion Garage Doors is looking for a capable and organised Customer Service Officer to join our busy Service Department based in Wangara.This role is suited to someone who enjoys problem solving, coordinating schedules and assisting customers in a fast-paced service environment. It is not a traditional reception role and involves managing service requests from homeowners, builders and technicians.About the RoleIn this position you will be responsible for coordinating maintenance and service jobs while ensuring customers receive clear and timely communication.Scheduling technicians across the Perth metro areaManaging maintenance requests from builders and homeownersTroubleshooting common issues with customers over the phoneHandling customer enquiries and resolving concerns professionallyPrioritising urgent jobs and managing technician workloadsLiaising with internal departments and field techniciansMaintaining accurate job records within our systemsAbout YouWe are looking for someone who is confident speaking with customers, highly organised and able to think on their feet in a busy environment.This role would suit someone with experience in:Service coordinationTrades or maintenance schedulingConstruction administrationLogistics or operations supportCustomer service within a technical or service-based industryThe successful candidate will demonstrate:Strong communication skillsConfidence managing customer conversationsExcellent organisation and multitasking abilityProblem-solving skills and attention to detailA reliable and team-focused attitudeWhat We OfferFull time position with a stable, established companySupportive team environmentTraining in our systems and processesOpportunity to develop within the service departmentChristmas shutdown leaveIf you are looking for a role where you can take ownership of tasks, solve problems & work closely with a technical team, we would love to hear from you. #J-18808-Ljbffr