Job Title

Overview Titan Vehicle Brokers is rapidly becoming one of Australias most exciting automotive businesses, and we are looking for a confident and organised Customer Service & Office Coordinator to join our growing team. Titan is changing the way people sell vehicles. Instead of the traditional dealership model, we operate a professional brokerage service, similar to a real estate agency for vehicles. Our brokers manage the entire sale process for clients, from valuation through to negotiation and final sale. As our business continues to grow across multiple regions, we are now looking for someone who can become the front line of our company the first voice our clients hear when they contact Titan. This is a key role within the business and would suit someone who enjoys working in a fast-paced environment where no two days are the same. About the Role This position combines customer service, lead coordination, and office management. You will be responsible for managing incoming enquiries, directing leads to the appropriate brokers, and helping keep the office running smoothly. You will work closely with our brokers and management team and play a crucial role in ensuring our clients receive a professional and seamless experience. Key Responsibilities Answer incoming calls and provide a professional first point of contact for Titan clients Manage incoming vehicle enquiries and direct them to the appropriate broker or sales specialist Coordinate and distribute new leads across the team Maintain accurate records in our CRM system Assist with general office administration and day-to-day operations Support the sales team with client follow-ups where required Help ensure the office runs efficiently and professionally About You We are looking for someone who is: Confident and professional on the phone Highly organised and able to multitask Comfortable working with CRM systems and online tools Friendly, reliable and detail oriented Able to work in a fast-paced sales environment Previous customer service or administration experience is preferred Automotive knowledge is not essential, but a genuine interest in cars and the automotive industry would be highly regarded. Why Work With Titan? Titan Vehicle Brokers is not a traditional car dealership. We are building a modern, technology-driven brokerage business that is expanding rapidly across Australia. Joining Titan means becoming part of a company that is growing fast and creating genuine career opportunities. What we offer A modern and supportive work environment Opportunity to grow with a rapidly expanding national brand Exposure to a wide range of interesting vehicles and clients A role that is central to the operations of the business Competitive salary based on experience At Titan, we value people who take initiative, think independently, and want to be part of building something significant. Location Gold Coast Office How to Apply If you are looking for a role where you can be part of a fast-growing business and make a real impact, we would love to hear from you. Apply now via SEEK with your resume and a brief cover letter outlining why you would be a great fit for Titan Vehicle Brokers. Application Questions Which of the following statements best describes your right to work in Australia? Have you worked in a call centre before? Do you have customer service experience? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage. Featured jobs AIRBNB HOLIDAY CLEANERS - $40 PER HOUR Bundall, Gold Coast QLD 19d ago Administration Assistant Southport, Gold Coast QLD 18d ago Service Receptionist / Consultant - Automotive Ashmore, Gold Coast QLD 2d ago What can I earn as a Customer Service Manager #J-18808-Ljbffr