Job Title

Right at Home provides exceptional in-home care and support for clients in the Kalgoorlie Wheatbelt area. We seek client-focused employees with a passion for the care industry. Our care professionals are expected to treat clients with the same care and respect they would give their own families. Our roles are varied and rewarding, offering opportunities to gain new skills and experience in different settings. "Our Mission is to improve the quality of life for those we serve."The position available is part of the office-based Care Management team, primarily responsible for handling client enquiries and developing relationships with clients and their families.This role involves engaging with disabled, senior, and frail elderly clients and their families daily, managing requests, feedback, care enquiries, and complaints.A successful candidate will have:Demonstrated administrative experience capable of managing challenging workloadsA client-focused attitudeStrong communication skills (written and oral)Advanced computer skills (Microsoft 365) and adaptability to new systemsNational Police Clearance CertificateAbility to contribute actively to organizational goalsAdditional qualities include the ability to quickly build trust and rapport with stakeholders.ResponsibilitiesServe as the first point of contact for incoming client enquiriesBook initial consultation appointments for the Care Management teamMaintain the CRM system accurately and promptlyEnsure all documentation is correct and compliantSupport the development of new and existing business opportunitiesCoordinate with internal teams, clients, families, and health professionalsStay informed about changes in the Home Care Package and NDIS industriesPreferred SkillsRecent experience in a similar role is preferredExperience in Aged Care and/or Disability sectors is preferredFirst Aid, CPR, and Police Check are essentialValid Driver''s LicenceHigh computer literacy, excellent communication skills, and a personable telephone mannerProblem-solving ability and quick thinking under pressurePositive attitude and team-oriented mindsetStrong multitasking skills with attention to detail while remaining calm and focusedJoin us and enjoy more than just your salary. As a Right at Home team member, you will be eligible for our "Right about You!" rewards program, offering free access to fitness, financial, mindfulness, and nutritional programs, as well as cashback and discounts at over 400 stores, including groceries and petrol, to help reduce your living costs. We also celebrate staff achievements, especially when going above and beyond for our clients, aligned with our Values of being Authentic, Approachable, Accountable, Collaborative, and maintaining Integrity. #J-18808-Ljbffr