Job Title

OverviewVet Expert (Customer Care) is a role focused on supporting veterinary health escalations, maintaining knowledge across product, nutrition, and health topics, and collaborating with cross-functional teams to advance pet wellbeing. The position is available as full-time or part-time.ResponsibilitiesSupport Customer Care health escalations in veterinarian capacity, working with our Vet Nurse teamMaintain Customer Care knowledge base around product, nutrition and health topicsSupport training of Vet Nurses and broader Customer Care team around product, nutrition and health topicsCollaborate cross-functionally with other departments on health and nutrition topicsFoster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company''s missionRequirementsDoctor of Veterinary Medicine (DVM) degree or equivalent2+ years of veterinary experienceExceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customersWell-versed verbal and written communication skills with strong English and grammarProficient in using a computer, touch typing and able to learn new tools / systemsOrganised with high attention to detailWillingness to learn new topics, such as dog nutrition and wellnessResilient, high sense of ownership and comfortable with a fast paced environmentMust love petsBenefitsWork in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical productGrowth and Development - Lyka offers an annual L&D budget for personal developmentWork for a sustainability focused company - carbon-negative and plastic-negative pet companyBe part of a diverse top talent teamUp to 18 weeks of paid parental leave top-upWellbeing assistance and tools for mental and physical wellbeingHybrid working - 3 days per week in office with pet-friendly offices in Sydney and MelbournePupper parent support for caring for pets, flexible arrangements, discounts, and training & care allowanceNote: We are committed to building inclusive and diverse teams. Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity and encourage people of all backgrounds to apply. If you have support or access requirements, please advise at the time of application.Seniority levelAssociateEmployment typePart-timeJob functionCustomer ServiceIndustriesTechnology, Information and Internet #J-18808-Ljbffr