Job Title

Unified Healthcare Group (UHG) aims to simplify transactions between businesses and healthcare providers, offering secure online access to a national marketplace of specialists through medEbridge. The platform enables clients to connect with practitioners quickly, improving outcomes for those with personal injuries such as road or workplace accidents.Job DescriptionWe are looking for a fulltime employee who can start in January 2026. A workfromhome arrangement is available.What You Will Be DoingThis role liaises with medical practices, nurse practice managers, and medical receptionists to schedule telebased appointments with GPs and facilitate timely return of medical information.Key ResponsibilitiesManage a caseload, action tasks, and write accurate case notes on an online casemanagement platform (medEbridge).Make outbound calls to medical clinics to secure telebased appointment bookings with GPs.Receive inbound calls from medical clinics and key stakeholders, including customers and their clients.Assist with enquiries and resolve queries.Manage the tele interview appointment calendar and the teleemail inbox.QualificationsWhat You Should Have2+ years'' experience in a call centre or casemanagement environment (preferred).Exceptional written and verbal communication skills.Capacity to build rapport on the phone, with sound influencing and negotiation skills.Sound IT skills and ability to learn new systems.Ability to work autonomously and as part of a team.Additional InformationBe part of the MedHealth group, where core values guide meaningful service delivery. For further details, visit www.medhealth.com.au.A full position description is available upon request from HR at [email protected] initiatives for health insurance, fitness, and travel perks.Exclusive employment discount program.Health, wellness, and financial wellbeing support.Hybrid working arrangements.Novated leasing and specified salary sacrificing.Paid parental leave (criteria applies).Purchase leave.Close to public transport.Our culture is ALIVEthrough virtual catchups, company lunches, townhall meetings, and afterwork drinks. We actively volunteer, raise funds, and support community partners by connecting them to necessary resources.We are an Equal Opportunity Employer, proudly welcoming people with disabilities, mental health conditions, diverse cultural and linguistic backgrounds, LGBTQI community, veterans, carers, and Indigenous Australians. We are happy to adjust our recruitment process to support accessibility needs.International applicants are not supported for this role.Seniority levelEntry levelEmployment typeFulltimeJob functionCustomer ServiceIndustriesWellness and Fitness Services #J-18808-Ljbffr