Job Title

OverviewThe Scheduling Coordinator utilizes outbound contact methods to recent customers to schedule a technician for in-home measurements within manufacturing specifications following Window Nation recommended guidelines. The Scheduling Coordinator will use routing software to determine efficient routing for the technicians to maximize productivity while exceeding customer expectations.Base pay range$19.75/hr - $19.75/hrCore responsibilitiesCustomer contact via outbound phone calls and/or texting customers with software to schedule measure appointmentsReceives inbound phone calls for scheduling follow ups and acts as go-between for customers when they request information related to their orderOvercomes customer objections and works to get measure scheduled on next day availableScheduling of measure completed in CRM software with relevant notes for technicianManages unscheduled customers following defined escalation protocolsWorks daily to ensure technician calendar meets Window Nation standards for targeted measures per day with minimal drive timeUtilizes mapping software to generate efficient route for technician while balancing drive time and customer specific requestsHandles customer requests for reschedulesWorks closely with assigned technicians and branch associates maintaining positive working relationshipBasic QualificationsHigh school Diploma or GED2+ years of experience in a customer support role (in person or on phone)Preferred Qualifications1+ years'' experience working in an office setting with proven collaborative work styleExperienced using CRM systemStrong verbal and written communication skillsCustomer-centric mind setProficient in Microsoft Office Suite (Outlook, Word & Excel)Familiarity with working with maps/scheduling is a plusDemonstrated success in deadline-driven and high-pressure environmentWindow Nation cultivates a culture of inclusion that respects our employees'' individual strengths, views, and experiences. We believe our differences make us a better team one that makes good decisions, drives innovation, and delivers better business results.At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.Seniority levelNot ApplicableEmployment typeFull-timeJob functionAdministrativeIndustriesTransportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr