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OverviewJoin to apply for the Skip Tracing Investigator role at Credit Collection Services Group Pty Ltd.CCSG is a full-service debt recovery agency incorporating contingent debt collections, legal services, investigations and debt purchase. Our goal is to create a better workplace, deliver superior client and customer outcomes, and ensure sustainable financial results for all stakeholders. We are a team that values commitment, compliance, service and greatness, with a collaborative and flexible culture. We operate a hybrid working model (3 days in the office and 2 days at home).We are inviting Expressions of Interest (EOI) from qualified and experienced Skip Tracing Investigators to proactively locate and engage customers with overdue accounts using advanced skip tracing techniques, investigative tools and data sources. Your role will support the collections team in maximising recovery rates by identifying accurate contact information, assessing customer circumstances, and facilitating effective communication strategies.We are located in Sydney, NSW.ResponsibilitiesConduct skip tracing using various tools and databasesVerify and update customer informationRecord tracing activities and outcomesFollow up on leads to support debt recoveryMaintain confidentiality and complianceEscalate accounts for legal or external actionRequirements13 years in collections, skip tracing, or debt recoveryExperience locating hard-to-find customers or assetsSkilled with skip tracing tools and CRM/collections softwareKnowledge of privacy and debt collection regulationsHigh School Certificate required; relevant certifications preferredProficient in Microsoft Office (Excel & Outlook)Comfortable in a fast-paced, target-driven environmentWhat we offerCompetitive remuneration and bonus structureHybrid working model with flexible work from home arrangementsFortnightly fruit boxSwag discounts with major leading brandsTeam building eventsChampion of champions program up to $1700 per yearYears of service bonusesNovated LeasingEmployee assistance programDevelopment opportunitiesReferral bonus of $1500Yearly Flu ShotsEqual Opportunity CCSG is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. All employment will be based on merit, competence, performance and business needs.Application noticeSound good? Click apply now to join our CCSG Fam. Please be aware that we will only be responding to shortlisted candidates. #J-18808-Ljbffr