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Join to apply for the Team Leader Customer Experience role at William Angliss Institute1 day ago Be among the first 25 applicantsJoin to apply for the Team Leader Customer Experience role at William Angliss InstituteGet AI-powered advice on this job and more exclusive features.Commencing salary $77,690 per annum plus 12% superannuation and annual leave loadingFull-time (38 hours per week)Fixed Term Parental Leave Contract until 11 October 2026ABOUT THE ROLE:We are seeking an experienced Team Leader to join the Information Centre team to oversee the operations of two on-campus customer service points, Reception and the Information Centre as well as mainline enquiries triaged via ZenDesk. Additionally this position will work closely with the Team Leader Admissions to improve application processes with a student experience focus.Key duties and responsibilities include:Coordinate the domestic student admission lifecycleMaintain the conversion rate of acceptance on offer annuallyDevelop and coordinate correspondence to send to applicants and studentsProvide guidance, support and leadership to direct reportsAddress concerns and issues in a timely mannerProvide interpretation, information and guidance to students and applicants as requiredProvide data extracts and metrics for reports as requiredPlease view the position description for a detailed list of duties and responsibilitiesAPPLICATIONS CLOSE: Sunday 17 August 2025Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.HOW TO APPLY:To be part of Australia''s largest specialist centre for foods, tourism, hospitality and events education and training, click on the ''Apply for this job''link to commence your application.Please include in your application:A current resume;A separate document addressing each of the Key Selection Criteria mentioned below.For each Key Selection Criteria, explain how you meet the Selection Criteria based on your current/previous work and life experience.KEY SELECTION CRITERIA1. Relevant Degree and experience; ora). Lesser formal qualifications with substantial experience and specialist expertise or broad knowledge in technical and administrative fields; orb). A suitable combination of relevant qualifications and experience.2. Substantial experience in a similar environment with an emphasis on leading and developing a team.3. Demonstrated broad knowledge and understanding of regulatory requirements as per ASQA, TEQSA, HESG, VRQA and other relevant bodies, particularly as it relates to the admissions process.4. Well-developed interpersonal skills with the ability to communicate and liaise with people of different backgrounds and different management levels.5. Demonstrated ability to analyse, investigate and problem solve sensitive information whilst maintaining confidentiality.6. Highly developed organisational and administrative skills including the ability to coordinate various tasks.7. Demonstrated behaviours that align with the William Angliss Institute Values.WHAT WE OFFER:Reward and Recognition ProgramsLearning and Development Programs and OpportunitiesNovated leasingEmployee Counselling ServicesEducation Assistance and Study Leave ProgramCultural and Ceremonial Leave for Aboriginal or Torres Strait Islander peopleFURTHER INFORMATION:For enquiries regarding this role please contact:Kit ChurchillSupervisor Admissions and Customer ExperienceContact number: (03) 9606 2533ABOUT US:William Angliss Institute is Australia''s largest specialist centre for foods, tourism, hospitality and events education and training. The Institute operates locally and internationally, delivering short courses and VET in Schools through to Certificate, Diploma, Degree and Masters Programs across its Melbourne, Sydney, Singapore and off-shore campuses and local and off-shore workplaces.The Institute prides itself on its passionate and dedicated people who reflect the organisation''s values:Personal ResponsibilityInspirationEmpowermentCommunityExpertiseWilliam Angliss Institute is a Child Safe organisation and the successful candidate will be required to submit an appropriate Working with Children Check card and National Police Check prior to commencement of employment.The Institute is fully supportive of the principles of Equal Employment Opportunity. Applications from Aboriginal & Torres Strait Islander peoples, people with disabilities and people from culturally diverse backgrounds are encouraged.The Institute is fully committed to providing a safe, culturally appropriate, and inclusive service for all people, regardless of their ethnicity, faith, ability sexuality, socio-economic status, gender identity or gender.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Education, and AdministrativeIndustriesEducation Administration Programs, Education, and Higher EducationReferrals increase your chances of interviewing at William Angliss Institute by 2xGet notified about new Customer Team Lead jobs in Melbourne, Victoria, Australia.Southbank, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoSouthbank, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoSouth Melbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoScoresby, Victoria, Australia 2 weeks agoBox Hill South, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 3 months agoSouth Yarra, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 5 days agoNunawading, Victoria, Australia 21 hours agoSouth Yarra, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoBroadmeadows, Victoria, Australia 3 weeks agoSouth Melbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 3 weeks agoDandenong, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 month agoSite Service Supervisor Rowville, VictoriaNational Service Manager - Luxury Kitchen & Bathroom Appliances.Melbourne, Victoria, Australia 2 weeks agoKeysborough, Victoria, Australia 3 weeks agoLaverton North, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 month agoWe''re unlocking community knowledge in a new way. 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