Job Title

Reo Group Smithfield, New South Wales, AustraliaCustomer Service OfficerReo Group Smithfield, New South Wales, AustraliaAbout the RoleJoin a household-name market leader with a national presence as a Customer Service Officer in their Ecommerce Customer Success Team. This role offers an excellent opportunity for a driven customer service professional seeking a long-term position.Role DetailsLocation: Smithfield SurroundsSalary: $60K - $70K + Super + Onsite ParkingEmployment Type: Full-time, Entry levelIndustry: Consumer ServicesResponsibilitiesProvide exceptional customer assistance via inbound/outbound calls, live chat, and emails.Manage customer orders, including acceptance and amendments.Engage with marketing to address customer queries and complaints on social media and online review platforms.Coordinate with logistics teams regarding order tracking and delivery issues.Upsell products where appropriate.Work collaboratively to meet business objectives and resolve customer complaints effectively.Candidate ProfileIdeal candidates will have experience in customer service, excellent communication skills, professionalism, and initiative. A background in FMCG or Fitness industries is preferred, along with a passion for delivering outstanding customer experiences.Company Culture & BenefitsThis organization values its staff, offering a supportive and stable environment during its growth phase. They prioritize staff development and contribution recognition.Application ProcessInterested candidates should submit their resume via the application link, quoting reference TL56851. #J-18808-Ljbffr