Job Title

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Adelaide.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in this role include:Receiving inbound calls and email enquiries from domestic customersProactively making outbound calls to our existing customers to promote our products and servicesResolving customer queries quickly and accuratelyScheduling appointments for residential customersConverting incoming enquiries into sales opportunitiesLiaising with your fellow colleaguesMeeting calls and internal sales targetsMaintaining our databases by ensuring customer records and details are up to date while ensuring compliance.Requirements:Experience working in customer service or call centre environments (essential)Demonstrated experience in phone sales and converting inquiries into salesCapable of working with multiple database systems and email programs with experience in Word and spreadsheet packages desirableProficient with communicating verbally and electronicallyAble to work calmly under pressure while multi-taskingProven problem-solving skillsAbility to focus on delivering a ''wow'' experience to customersAbility to work in a team environment to support fellow colleaguesProfessional, reliable, and punctual.Accurately enter data into systemsAbout usAt Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.From washrooms, to aged care homes, to office plantscaping and classrooms we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customersRentokil Initial Employee Testimonials"As an Initial Hygiene Technician, you feel like your own boss."Stephen KrogerInitial Hygiene Technician"Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance."Phillip WinklerOperations ManagerNewcastle"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."Deb MorrisCustomer Service ManagerNewcastle #J-18808-Ljbffr