Select how often (in days) to receive an alert:At Metcash, you''re part of something bigger. We''ve got the heart of a small business with the strength and support of a big business.When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:Grow your career with tailored development programsThrive your way with flexible work optionsMake your mark in a high-performing, values-led teamAbout the OpportunityWe have a fantastic opportunity for a Retail Technology Support Advisor to join our team in Crestmead on a full-time basis.This role of Support Advisor is responsible for retailer support across a range of systems; retail pricing for retailers, host support data to POS systems, ordering and electronic invoicing, point of sale software upgrade, training for our retailers and the provision of technical customer support to our customers. It may also entail roll-out of Metcash programs with IGA Shop as an example.Whilst the role is based in Queensland, the candidate will be asked to provide remote support to all our retailers Australia wide as needed.In this RoleSupport retailer integration with Metcash systems; Host Support, electronic ordering, electronic invoicing and the provision of scan dataCustomer support (issue logging and resolution) and project deliverySupport Metcash strategic retail level initiatives as requiredMediate and resolve retailer technical issuesInteract with a range of stakeholders including business team members, IT team members, external parties (such as POS Vendor Support desks)Ability to solve problems assisting the business in decisions through use of analytical tools.You''re Likely a Match IfGood written and verbal communicationGood time managementStructured and methodical approach to project tracking and reportingExperience with retail operations and POS systems is desirableUnquestioned ethics and integrityDemonstrated ability to readily absorb and apply new informationDemonstrated problem solving abilityExperience with Retail operations and POS systemsExperience with Customer ServiceExperience with complex ERP systems is desirableWhat''s on offerWe''re proud to offer a workplace that supports your wellbeing, growth, and belonging:Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days, plus 1 volunteer day annuallyCareer Growth: Endless learning and development opportunitiesParental Leave: 12 weeks of genderneutral paid leave for primary carersMental Health: Gold accreditation by Mental Health AustraliaFlexibility: Flex Ready and Family Friendly Workplace accreditedAbout UsJoin us and be part of something bigger!Metcash is Australia''s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.We believe in the power of independent, familyowned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ''Best Store in Their Town'' by providing merchandising, operational and marketing support.We''re committed to diversity, inclusion, and sustainability and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected. #J-18808-Ljbffr
Job Title
Retail Technology Support Advisor