Base pay rangeA$60,000.00/yr - A$65,000.00/yrLevel 1 Support EngineerThis role offers genuine growth and learning opportunities, many of our best engineers started at Level 1 and developed into some of our strongest technical performers.$60,000 - $65,000 salary + Super. Candidates must have full rights to work in Australia.What will you be doing?As a Level 1 Support Engineer, you''ll be the first line of technical support for our clients, assisting with a broad range of issues across Microsoft 365, networking, and user support.Your day will involve:Providing first-level technical assistance and managing tickets through to resolutionTroubleshooting issues across M365 (Teams, SharePoint, Exchange Online) and network environmentsSupporting endusers with software and hardware problemsEscalating complex incidents where required while ensuring clear communication and documentationPerforming regular system maintenance, updates, and patchingCollaborating with senior engineers and learning across cloud and cybersecurity functionsYOU NEED TO HAVEA minimum of 1 year''s experience in IT support or a technical environmentExposure to case management or ticketing systemsProficiency in Microsoft 365 tools (Teams, SharePoint, Exchange Online)Basic networking knowledge (DNS, DHCP, switches, routers, VPNs)Strong troubleshooting and communication skillsA customerfocused approach with the ability to work collaborativelyIT''S NICE TO HAVEExperience working within an MSPIndustry qualifications in Information Technology or equivalent experienceA proactive attitude toward learning and professional growthTo apply, click the link or email your CV to [email protected]. For more information, call 0485 858 848.Key SkillsWindows, Office 365, Networking, Active DirectoryLocation: East Melbourne, Victoria, Australia.Position posted 4 days ago. #J-18808-Ljbffr
Job Title
Level 1 Support Engineer