Job Title

Wharf Rd &, Merewether St, Newcastle NSW 2300, AustraliaPosted Monday 1 December 2025 at 1:00 pmRydges Newcastleis part of EVT, and being part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you''re seeking to be part of the kind of wow-factor moments you can help shape, then you''ve come to the right place.About EVTAs market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 awardwinning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.About RydgesProudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resortstyle hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest''s stay.About the RoleAs a Guest Service Agent, you''ll be the first point of contact for guests, delivering warm welcomes and efficient service. You''ll manage checkins, checkouts, and guest requests, while working closely with other departments to ensure rooms are ready and guest needs are met. Accuracy, professionalism, and local knowledge are key to creating a seamless and memorable stay.Skills & Experience12 years of experience as a GSA in a hotelProven ability to deliver warm, professional, and efficient guest serviceStrong communication skills and attention to detail.Experience in front office operations including checkin/out and handling guest accounts.Ability to build strong relationships with other departments in the hotelThe ability to deal with multiple requests at once and maintain a high level of service.Familiarity with reservation systems and booking procedures.Key ResponsibilitiesManage arrivals and departures of everyone visiting our hotelProvide exceptional guest service by responding to guest requests efficiently and courteouslySetup and pack down of restaurant and bar areas as neededCommunicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are metActively resolve guest issues and challenges presented on shiftBenefits & PerksIncredible team member discounts from your first day onthejob.50% off stays at EVT hotels Rydges, QT, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapidcareer growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ''s largest and most diverse experiences company.Join Rydges Newcastle and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.When you click apply, you''ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You''ll simply enter your details and answer a few quick screening questions so we can get to know you better. #J-18808-Ljbffr