Job Title

Account Manager, Senior Account Manager or Account Director // Print, Retail & Brand ActivationsFull-time | Hybrid - MelbourneAt Dashing, we bring some of the world''s most loved brands to life through print, production, technology and retail activations. We are fast moving and quality driven, and we''re looking for an experienced Account Manager, Senior Account Manager or Account Director to join our growing Melbourne team.As an Account Manager, Senior Account Manager or Account Director, you''ll be the trusted partner for your clients and the central hub across every project. You''ll manage campaigns end to end, build strong relationships and support the long term growth of each account. You''ll work closely with Creative, Production, Install and Client Service teams to bring ideas to life across print, POS and retail activations. You thrive in a fast moving environment, keep clients informed and excited, and ensure every job is delivered on point. You make things happen and clients love working with you.Key responsibilitiesClient service, growth and retentionBuild and maintain strong client relationshipsAct as the primary day to day contact across all projectsMaintain regular face to face contact to stay close to campaign needsKeep clients informed, confident and supported through clear communicationDeliver on agreed budgets month to month and year on yearManage briefs, queries, approvals updates with confidenceLead or support weekly WIPs and provide clear follow upsDevelop strong relationships with brand, retail and marketing stakeholdersEnsure every interaction is proactive, positive and solutions focusedIdentify risks early and escrow the GAD or CCO when neededUnderstand each client''s brand and commercial objectivesProvide confident guidance and recommendations across the project lifecycleSupport long term retention through trusted client partnershipsCampaign management and project executionLead campaign coordination and ensure all elements are aligned and approvedSupport activations across retail, experiential, print and POSEnsure budgets, timelines and expectations are metCoordinate internal and external teams to keep campaigns movingEnsure every deliverable is accurate, on brand and delivered to a premium standardUse Dashing tools such as the Client Portal, Zendesk, Monday and PrintIQ to manage workPrepare install guides, run sheets and distribution listsSupport print and POS production including estimates, artwork handling and approvalsTeam collaboration and cultureCollaborate with Creative, Production, Install and Client Service teamsBuild strong partnerships with suppliers and subcontractorsContribute to a team first, collaborative cultureWork independently across all accounts with confidenceMentor Account Coordinators + Account Executives through guidance and supportChampion a solutions mindset and positive energyBe a Dashing ambassador and set the standard for excellenceKaizen mindset and look for ways to continuously improve the way we do thingsAbout youExperience and expertise5+ years in account management or client serviceExperience in retail activations, print, POS, VM or campaign deliveryTechnical print knowledge including estimating and supplier coordinationUnderstanding of fabrication methods across timber, metal and acrylicConfidence presenting work and managing multiple clientsStrong understanding of production workflows and install processesExperience in creative, experiential or retail environmentsCommercially aware with experience hitting revenue or growth targetsSkills and attributesHighly organised with excellent attention to detailAnalytical with an eye for opportunity and riskApproachable and team focused with strong interpersonal skillsClear and confident communicatorCalm and solutions driven under pressureStrong relationship builder who loves working with peopleSkilled in problem solving and positive decision makingAble to manage multiple projects at onceCurious and always willing to learnTech savvy across Google Suite, Microsoft Office and Monday...PrintIQ is a plus!What you''ll bring to DashingA passion for creating exceptional client experiencesA collaborative mindset and strong relationship skillsEnergy, initiative and a positive attitudePride in your work and a commitment to qualityA desire to grow and contribute to a high performing teamA commitment to continuous improvementWhy Dashing?At Dashing, our purpose is simple. We immortalise great brands. We specialise in bringing brands to life through thoughtful creativity, smart technology and a wide range of production capabilities.Our vision is to be the leading partner in creating human connections that drive sales across Asia Pacific. We are proud to work with iconic businesses across Australia and beyond, partnering with retailers to solve problems, spark innovation and create meaningful experiences for their customers.Our valuesWork Smarter. Collaboration is at the heart of everything we do. We believe in the power of teamwork, where diverse perspectives come together to create something greater than the sum of its parts.Dream Further. We don''t just think outside the box - we dream beyond it. Innovation and ambition drive us to push boundaries, exploring new possibilities and creating what''s next.Win Together. Success is sweeter when shared. We are committed to achieving greatness with our partners and each other, ensuring that every win is a collective victory celebrated by all.Flex working: Enjoy the flexibility of working from homeGrowth opportunities: Benefit from a robust Learning & Development program, with plenty of room for growth.Kaizen culture: We believe in continuous improvement - everyone is encouraged to share their ideas to help us get better, together.People & Culture team: A dedicated team to ensure you feel valued, supported, and part of the Dashing family.Tech Innovators: Work with a cutting-edge Tech Innovation team, using tools like Monday.com to streamline and elevate your workflow.Social vibes: Monthly social events and quarterly awards to keep the team vibe high.Fuel your day: Enjoy a kitchen stocked with delicious fruit, snacks, drinks, and more to keep you fuelled and refreshed throughout the day!Commuting ease: Just a short 500m stroll to Richmond East Train Station for a hassle-free journey to work.Charity involvement: Make a positive impact with dedicated volunteering time to support charities.Wellness focussed: Access to Dashing Yoga team sessions, Dashing Massages, and local walking tracks and parks nearby.We thank you for your application and advise that only shortlisted candidates will be contacted. #J-18808-Ljbffr