Job Title

Data Entry Customer service roles available in Ballarat central!Your new companyWe are currently working with a VIC government department who require Data Entry operators for multiple ongoing Temp contracts. Paying $30.95/hr + super, Monday - Friday, 38 hours a week. The role will be in office and will be based in Ballarat Central.Your new roleProvide an accurate and efficient response to internal & external customersAcknowledge and resolve escalated enquiries and accurately record and refer unresolved issues through the appropriate channelsWork collaboratively as an efficient Team member, participating in learning & development activities, continuous improvement initiatives, and assisting colleagues to meet team objectivesEnsure data integrity and the privacy of personal information is maintainedResolve problems and exercise judgement through interpretation and application of established rules and processes to provide a reliable serviceDemonstrate effective questioning techniques to establish and resolve customers'' needs at initial contactExercise judgment to effectively deal with challenging situations and take appropriate action following established policies and procedures.What you''ll need to succeedExcellent communication and interpersonal skills with demonstrated experience in providing excellent customer service to a diverse audienceAbility to provide accurate and timely advice to customers via multiple channelsCompetent computer literacy skills, including data entry and a firm understanding of MS OfficeDemonstrated commitment to professional and personal development and on the job trainingExcellent organisational skills with the ability to multi-task and prioritise conflicting deadlines.What you''ll get in return3 weeks of initial thorough trainingLong term stability & upskillingOn-going mentoring and supportCompetitive hourly rateWork hour flexibility (between 25-38 hours a week)Close to public transport & onsite parkingExposure to working in a state of the art Government building.There is a requirement for successful applicants to be able to work 25-38 hours over 5 days between the hours of 8am-6pm, with the occasional Saturday shift between 8.30am-12.30pm.If you''re interested in this role, click "apply now" to forward an up-to-date copy of your CV, via our secure portal. If this role isn''t quite right for you, but you are looking for a new position in Ballarat please contact Jackson Hayes at Hays on jackson #J-18808-Ljbffr