Job Title

Rainy Day Recruitment provided pay rangeThis range is provided by Rainy Day Recruitment. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$55,000.00/yr - A$60,000.00/yrDriving Inclusive Impact | Bridging Purpose, People & PerformanceAre you looking to start your IT career with a company that builds cutting-edge telecom and digital platform technology? This is a strong opportunity to join an Adelaide-based team that supports major telco operators across Australia and the broader AsiaPacific region.We are seeking an IT Support Analyst with the right attitude, aptitude and willingness to learn. No prior experience is required. You will receive structured training, handson support and exposure to realworld platforms that power mobile network operators, MVNOs and large telecommunications brands.About the Role:As an entrylevel IT Support Analyst, you will be the primary contact for customers needing technical assistance. You will learn how to diagnose issues, work through troubleshooting steps, manage service requests and collaborate with engineering and operations teams to resolve problems efficiently. This role builds strong foundational IT skills while providing genuine career pathways into platform operations, systems support, or engineering.What You Will Do:Respond to customer support requests and gather information to understand the issueTroubleshoot software, hardware and basic network problemsManage incident and service request queues with a calm and organised approachEscalate complex issues and work with internal teams to resolve themMaintain accurate documentation and contribute to knowledgesharingDeliver clear, patient and professional customer serviceSupport process improvements as your skills developWhat You Bring:No previous IT experience required just curiosity, motivation and a willingness to learnStrong communication skills and a customerfirst mindsetLogical problemsolving ability and attention to detailAbility to stay calm and organised when managing multiple tasksA positive, cando attitude and readiness to build a longterm careerBasic awareness of IT or cybersecurity concepts (nice to have)IT studies, short courses or selftaught knowledge (advantage but not essential)What''s on Offer:Competitive salary packageSupportive training and development programOpportunity to work with advanced telecom and cloudnative platformsReal pathways for growth in a specialised and futurefocused technology sectorA collaborative, inclusive and learningoriented cultureIf you are ready to launch your IT career and want to be part of an innovative Adelaide tech team, we encourage you to apply. #J-18808-Ljbffr