Job Title

Client Care Coordinator (3575) Loganholme, Brisbane, AustraliaJoin a team in unique environment using your customer service and administration skills in pet aftercare, where you will excel providing and delivering empathetic support to our clients to honour their pets.Have you considered a career helping people and families through a difficult time in their life?InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.Forming part of the wider InvoCare Brand, Pets in Peace, Loganholme is a leading provider of pet cremation services in QLD, Australia.We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.Duties of a Client Care Coordinator:Provide professional pet aftercare services with compassion and empathyCoordinate information between client care, preparation, operation, and cremation teams for smooth service deliveryAssist clients during viewings and collection of ashes with professional and empathyPrepare client viewing rooms and ensure its up to high standardsManage client payments across payment services like ZipPay, Afterpay and Vet PayEnsure accurate and timely data entry of client and veterinary informationAbout you:Exceptional customer service skills, you''re an effective and clear communicatorStrong organisation skills and thrive in a clean and tidy environmentAn ability to handle deceased pets in a professional manner when requiredAbility to effectively manage multiple tasksMaintain a positive and professional attitude whilst under pressureBenefits of joining InvoCare:You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:Reward and recognition programsTailored induction and training programsWell designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experienceNetworking opportunities across the business and with peersBirthday and paid parental leaveFree access Employee Assistant ProgramWe are a diverse workplace and equal opportunity employerHow to Apply:InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.To learn more careers at one of the InvoCare brands please visit our careers page: #J-18808-Ljbffr