Job Title

Johnsons Trucks is a trusted, family-owned, multi-franchised dealership that has proudly serviced the Mildura region for over 40 years.Our commitment to excellence extends beyond the vehicles we offerwe pride ourselves on delivering outstanding customer service and maintaining high levels of customer satisfaction.We are currently seeking a dynamic and experienced Service Administrator / Warranty Clerk to join our Service team. This role is ideal for someone with strong computer proficiency, dealership service department experience and excellent time management skills.Your primary responsibilities will include managing and processing warranty claims accurately and efficiently, while also assisting with the costing of daily repair orders to ensure labour, parts, sublets and sundries are correctly accounted for prior to invoicing.In this role, you will support the Service Department through efficient administration, warranty processing and customer-focused service, ensuring all documentation and systems are maintained to a high standard.WHAT''S ON OFFER:Great team-oriented work environmentSecure position (Full time or Part time)KEY RESPONSIBILITIES:Process and manage warranty claims in accordance with manufacturer guidelinesPrepare and maintain service invoices and job costingReview, process and follow up on returned, rejected or adjusted warranty claims through to final resolutionMaintain service records, reports and KPI requirementsLiaise effectively with Workshop and Admin teams to ensure exceptional customer serviceEnsure all paperwork is completed accurately and within required timeframesAssist in maintaining strong customer relationships through professional serviceEnsure technician stories are accurate and compliant with manufacturer and dealership warranty policiesContribute to the overall efficiency and profitability of the Service DepartmentDESIRABLE ATTRIBUTES:Previous experience as a Service Administrator or Warranty ClerkJob costing and invoicing experienceStrong organisational skills with the ability to prioritise workloadsComputer literate with experience with Pentana DMS (DealerPro) will be considered favourablySelf-motivated with the ability to work independently and as part of a teamAll applications will be accepted in strict confidence. Only those applicants who are short listed for the role will be contactedRole TypePay Rate28 AUD 35 AUD (Hour)Company OverviewJohnson''s Truck and Coach Service supply Mildura, Swan Hill and Surrounding Areas with Quality Sales, Service and Parts. We know our long-lasting success and achievements since 1982 are based on our talented people within our dealerships. We have great ambitions for our future, That''s why we seek to employ the talented people that are positive, ambitious, enthusiastic and customer focused. If you want to work with a successful company who is a market leader, browse our vacant job positions below to find the opportunity you''ve been waiting for! #J-18808-Ljbffr