Job Title

Technical Support Representative page is loaded## Technical Support Representativelocations: Rydalmere, New South Wales: Virtual Australia: Brisbane, Queensland: Perth, Western Australiatime type: Full timeposted on: Posted Todayjob requisition id: J-050784## **Join IDEXX and Work with Cutting-Edge Diagnostic Technology**At IDEXX, we''re passionate about innovation that improves livesboth animal and human. Our diagnostic solutions empower veterinary professionals to deliver better care, and we need **technically minded problem-solvers** to keep these systems running at their best.We''re looking for a **Technical Support Specialist** to join our ANZ team. If you have experience with **complex equipment, diagnostics, or technical troubleshooting**, this is your chance to apply your skills in a meaningful way.## **Why You''ll Love This Role*** Be the **first point of contact** for veterinary clinics using our advanced diagnostic analysers and rapid assay devices.* Work with **precision instruments and connected systems**, ensuring accurate results that impact patient care.* Solve real-world challenges and make a difference in animal health.* Enjoy **comprehensive training** and ongoing development in diagnostic technology.## **What You''ll Do*** Provide **remote technical support** for IDEXX VetLab analysers and diagnostic devices.* Troubleshoot hardware/software issues, calibration, and performance concerns.* Respond to customer queries with clarity and empathy.* Collaborate with internal teams to deliver timely solutions.* Participate in a rotating roster, including occasional Saturdays and after-hours support.## **What We''re Looking For*** Background in **technical support, biomedical equipment, or diagnostic instrumentation**.* Strong troubleshooting skills.* Ability to learn and explain technical concepts clearly.* Excellent problem-solving and prioritisation skills.* Customer-focused mindset with great communication skills.* Familiarity with veterinary or medical equipment is a bonusbut we''ll train you!## ## **What We Offer*** When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow. We have so much to offer!* Impact: Help veterinarian professional deliver better care through cutting-edge diagnostics.* You will join a supportive and collaborative environment, surrounded by others who are proud of the work they do and motivated by their unified purpose of helping others.* We believe in you with a team of over 10,000 all over the globe, there are lots of opportunities for learning, personal growth, and career expansion.* We offer true flexibility with on-site or hybrid working arrangements.* Bring your pet to work days!* Competitive annual bonus scheme and compensation review* Be rewarded for your contributions through our Reward and Recognition Program* Enhanced bereavement leave for family and pets!* Free wellness programs like fitness platforms and Reimbursements, Mental Wellness and Healthy Weight Programs ability to earn points and prizes* Discounts on Pet Products and $500 per year towards diagnostic testing for your pets* Tenure recognition including days off and bonus payments for reaching key milestones* Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually* We help pets lead fuller lives + + + + + + +## **Why IDEXX**We''re proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we''re united by a shared purpose and a culture that values learning, respect, and impact.***Let''s pursue what matters together.****IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**#LI-KK1**#LI-Hybrid*#J-18808-Ljbffr