Job Title

Client Services Manager Gold Coast SouthAbout Us:AtRight at Home, we are committed to improving the quality of life for those we serve. As a leading provider of in-home care and assistance, we deliver tailored support services to older Australians, people with disability, and individuals recovering from illness or injury.About the Role:We''re seeking a passionate and drivenAged Care Client Services Managerto lead business development and client relationship activities across theGold Coast Southregion (and surrounding areas). This is a pivotal role focused on building referral networks, managing client enquiries, and facilitating service delivery to meet the needs of our growing client base.Key Responsibilities:Actively manage new client enquiries and deliver exceptional first impressionsConduct outreach visits to referral sources per dayRepresent Right at Home at client meetings, presentations, expos, and community eventsGuide clients through care service options and facilitate service contract negotiationsDevelop trusted relationships with clients, families, and referrers through empathy and professionalismBusiness Development:Build and maintain strong relationships with referral sources (GPs, hospitals, clinics, retirement villages, aged care services, accountants, legal advisers, etc.)Generate and follow up leads to increase service uptake and client baseIdentify growth opportunities and partnerships to extend service reachMaintain detailed activity tracking and client notes in the CRM systemWork toward set sales KPIs including referral visits, face-to-face meetings, and conversion metricsContribute to team culture by living the values of integrity, collaboration, and innovationParticipate in business planning, service expansion strategies, and implementation of new offeringsTake initiative in problem-solving and promoting continuous improvementWhat You''ll Bring:Relevant tertiary qualificationsProven success in a sales or business development role (service industry experience essential)Experience in medical, aged care or community services sales (highly desirable)Outstanding communication, negotiation, and interpersonal skillsHigh level of initiative, organisation, and self-motivationAbility to work autonomously across a diverse geographical areaPolice clearance (or willingness to obtain)Performance Indicators Include:Meeting sales targets and referral goalsGrowth in service contracts and client revenueAccurate CRM and documentation managementPositive referral feedback and client satisfactionWhy Join Us?Be part of a values-based organisation making a real difference in people''s livesSupportive team and leadership environmentCompetitive salary + vehicle + performance bonusesFlexibility, autonomy, and a territory you can make your ownOngoing training, development, and progression opportunitiesHow to Apply:Ready to take your career to the next level while supporting your community? ClickApply Nowand submit your CV along with a short cover letter outlining why you''re the ideal candidate for this role.Hybrid work arrangements may be considered following the initial probation period, subject to meeting sales KPIs.Learn more about Right at Home at www.rightathome.com.auOnly shortlisted candidates will be contacted. #J-18808-Ljbffr