Job Title

Senior Customer Success ManagerJoin Insider, a B2B SaaS company accelerating customer experience with an AInative platform. You will be the bridge between client needs and our technology, ensuring adoption and success.About UsInsider is a unicorn, AInative platform for customer experience and marketing. We have just secured $500M Series E, backed by General Atlantic, Sequoia, QIA, and more. Our clients include Samsung, CocaCola, Nike, L''Oreal, and Fortune 500. We are the world''s first womanfounded, womenled B2B SaaS unicorn and have been recognized in The Forrester Wave, IDC MarketScape, and G2 Awards.Job DescriptionBe the face of Insider to clients, building trusted advisor relationships.Understand client goals and recommend features that best match.Monitor and facilitate client adoption of our technology.Collaborate with engineering, product, and data teams for tech support.Develop and maintain key account plans, identifying upsell opportunities.Provide feedback on market trends, unmet needs, and partnership impact.Prioritize and resolve escalated client issues, driving resolution.Contribute new product ideas to shape our roadmap.What We ExpectUniversity degree in Business, Marketing, Engineering, or related field.Digital marketing or customeroriented experience, preferably at executive level.Strong oral and written communication, energetic phone skills, and listening.Selfmotivated, proactive tech enthusiast seeking solutions.Care for clients, ensuring they feel at home and supporting success.Passion for testing, measuring, and improving outreach effectiveness.Adaptability to fastpaced startup environment.Basic web concepts and digital marketing understanding.PerksUnlimited Udemy access and internal training programs.Paid Spotify subscription and headphone stipend.Inclusive international environment with diverse team.Opportunity to shape future of customer experience.Occasional TGIF happy hours.Equal OpportunityWe provide equal opportunity in a zerodiscrimination workplace and welcome everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. #J-18808-Ljbffr