Job Title

IntroductionLocation : Sydney (Office-based with Hybrid Options)Working Hours : Monday to Friday, Full-Time (weekends may occasionally be required)Benefits : 20 days annual leave (pro-rata), all NSW public holidays, SLH Staff RateKey ResponsibilitiesAchieve monthly reservation revenue targetsProcess reservations by email, telephone, chat or central reservation systems.Analyse all guests and travel agents'' requirements, recommend suitable options for all customers, and assist in confirming all reservations.Answer any questions about the reservation process and the SLH loyalty programme.Provide support to customers who may need to amend or cancel a reservation.Manage incoming calls for the SLH Reservations & Customer Care department, ensure a response to all queries, and maintain professional relationships and atmosphere at all times.Sort out any issues that may arise with bookings or reservations (i.e. inaccurate rates & restrictions, etc.).Up-sell the hotels'' additional services or special packages, such as transfers, SPA add-ons, etc.Identify and report rates, inventory and content discrepancies.Work closely with the Sales Team as well as with other departments to make sure the SLH procedures are followed at all times.Represent the SLH brand values at all times when dealing with customers and colleaguesDesired skills and experiencePreferably qualified with a university degree and at least 3 years of experience in the hotel industry within the luxury sector.Must be fluent in English (written and spoken). A second language (i.e. Mandarin, Japanese) is preferable.Previous experience and proven ability in telephone sales, preferably within the luxury sector of the travel industry, is highly regarded.Great analytical abilities to interpret statistical data and thorough attention to detail.Must be a team player with a strong ability to self-manage with a "get it done" attitude.Ability to work and thrive in a multi-tasked and fast-paced environment.Good knowledge of Salesforce, PMS, CRS & GDS and/or other distribution systems is preferable.All applicants should have the right to work in Australia. #J-18808-Ljbffr