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Search by KeywordSearch by LocationSelect how often (in days) to receive an alert:International SOS is the world''s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. International SOS Government Services administers the TRICARE Overseas Program providing high-quality, accessible health care services for U.S. Military service members, family members, retirees, and other eligible beneficiaries overseas.About the roleMake a Real Impact. Support a Unique Community. Build a Career with Purpose.Location: NSA Stirling, Rockingham, Western AustraliaWorking Model: Office 5x a week, Full time- permanent contractAre you passionate about helping people navigate healthcare with confidence? Do you want a role where your work directly supports U.S. military families living in Australia? At International SOS, we are looking for a dedicated TRICARE Health Benefits Advisor to become the trusted, in-person support for the NSA Stirling community.This is your chance to join a global organisation known for protecting and supporting people around the world; while enjoying a meaningful, people-focused role right here in Western Australia.Make a Difference Every Day: You will be the go-to expert for TRICARE beneficiaries, helping activeduty members, families, and retirees understand their benefits and access care confidently within the Australian healthcare system.Join a Global Leader: International SOS is the world''s leading medical and security assistance organisation. You will work with supportive experts across the region and gain exposure to international healthcare operations.Be the Face of Support: This is an onsite, communityfacing position where you build real relationships, deliver handson guidance, and become a trusted presence for military families stationed abroad. With such exposure you can accelerate your career with further opportunityGrow Your Skills and Experience: You will develop expertise in healthcare navigation, benefits education, claims support, and cultural healthcare differences; skills that are highly valued across global health, government contracting, and client services.Enjoy a Professional Environment & Strong Team Culture: This role offers structured working hours, a welcoming onbase community, and close collaboration with friendly teams across Australia and the Pacific.Key responsibilitiesYou will be the first point of contact for TRICARE beneficiaries, providing:Education & Customer SupportHelp families understand their TRICARE benefits, eligibility, and coverage optionsGuide beneficiaries on how to access care in AustraliaSupport walkins, emails, and phone enquiries with clarity and empathyNonClinical Care CoordinationAssist with finding specialists, mental health providers, maternity care, and moreExplain referral pathways and next steps after medical recommendationsSupport beneficiaries in navigating cultural and procedural differences in Australian careClaims & Referral GuidanceProvide status updates on claims and referralsHelp resolve basic claims issues and ensure documentation is correctDirect complex cases to the TRICARE Overseas Program contractorCommunity BriefingsLead or support briefings for newcomers, families, maternity groups, transitioning personnel, and more.Documentation & ComplianceMaintain accurate recordsProtect confidential informationFollow HIPAA, DHA, TRICARE, and Australian privacy requirementsAbout youA true team player with great communication skillsProblemsolver who takes initiative and stays calm under pressureConfident with Microsoft OfficeOther RequirementsHost nation driver''s licence and access to a vehicleAbility to obtain required security clearanceOccasional travel within Australia or internationallyBy joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer''s Institute (TEI) for 2025.13,000 experts | 1,200+ locations | 90 countries | 110+ languagesStart your journey with us today. Apply now! #J-18808-Ljbffr