Job Title

Travel Sales Team Leader RACVLocation: 485 Bourke Street, Melbourne CBDIndustry: Travel Arrangements, Customer ServiceSeniority Level: MidSenior levelEmployment Type: FulltimeSalary: Competitive salary benchmarked to industry; 38 hours weekGreat Things Start HereBe part of a purposedriven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.Join our leisure team whose job it is to help people live their best lives whether they''re on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that''s growing and changing, while being part of a supportive, collaborative culture.About the OpportunityAn exciting opportunity has arisen for a Travel Sales Team Leader to join our Travel & Experience team. You will lead and support a team of Travel Sales Consultants located in the head office and retail store, ensuring the team operates efficiently, delivers sales objectives, KPIs and great customer service. You will also manage your own sales accounts and bookings relationships to provide exceptional travel experiences and satisfaction to our members and customers.Key ResponsibilitiesPromote holiday packages, flights, hotels, cruises, tours, experiences & insurance; facilitate domestic & international travel bookings and payments between travellers & suppliers using Amadeus GDS.Provide handson leadership to the Travel Sales Consultants, ensuring delivery of exceptional customer service, bookings, travel insurance, payments, objectives & KPI achievement.Promote a positive workplace culture, lead by example, coach, train, provide advice and support best practice processes, maintain uptodate knowledge of products, services, upselling & crossselling opportunities.Maximise revenue by promoting preferred partners and selling where appropriate.Assist with people management coverage of staff on leave & performance management.Attend meetings and report on sales, key metrics and performance.Build strong relationships with internal & external stakeholders, resolve complaints and attend industry events (supplier & product events, ship inspections, travel expos & educational opportunities).What You''ll Need to Be SuccessfulDemonstrated sales experience in a retail travel agency environment.Certificate III in Travel qualification or higher (preferred).Leadership experience coaching, training & developing a team; travel industry experience preferred.GDS flight booking experience, Amadeus or Sabre preferred.Ability to manage workflow, set goals, meet sales targets & work productively.Passion for travel industry and personal travel experience (preferred).Excellent personal presentation.We Are OfferingPermanent Fulltime 38hour week.Competitive an industrybenchmark Salary.Generous employee benefits & discounts on RACV products & resorts.TRAVEL! Bonus scheme, famils and supplier incentives.Training, development and career progression opportunities.The RACV DifferenceReady to reach your full potential? Join our team, where the work is meaningful and making a difference matters.Application ProcessApplicants must complete an initial 20minute AI online chat interview, provide evidence of eligibility to work in Australia, consent to a criminal record check and confirm the ability to perform inherent job requirements. Apply through the link below.Equal Opportunity StatementAt RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. #J-18808-Ljbffr