Get AI-powered advice on this job and more exclusive features.Harrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$30.00/yr - A$50.00/yrHiring Service Desk OfficerWe are seeking a customer-focused Service Desk Officer to join a client team. You will be the first point of contact for IT support, managing incidents and service requests via phone and email while ensuring a high standard of service delivery in line with policies, procedures, and SLAs.Key Responsibilities:Deliver responsive first-level ICT support and resolve a wide range of technical issues.Manage and document high volumes of service desk calls, ensuring users are informed throughout the process.Escalate incidents as required and follow through to resolution.Provide support for standard desktop applications and approved software.Maintain accurate records using call management and knowledge systems.Contribute to service improvements and performance reporting.About You:Proven experience in a service desk or IT support environment.Strong communication, organisation, and problem-solving skills.Ability to prioritise, meet deadlines, and work both independently and within a team.Ability to express SLAs and KPIs that were utilised to measure customer output and resolution.Familiarity with desktop applications and basic IT troubleshooting.Experience handling confidential information with [email protected] note all applicant resumes must be submitted in Word format only.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeContractJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Harrison McMillan Pty Ltd by 2xGet notified about new Help Desk Associate jobs in Adelaide, South Australia, Australia.Adelaide, South Australia, Australia 5 days agoProduct and Support Specialist - FlextoolAllenby Gardens, South Australia, Australia 1 week agoAGSVA Cleared Non-Technical Project Management & Support (Adelaide) - EOIAdelaide, South Australia, Australia 2 weeks agoAGSVA Cleared Technical Project Management & Support (Adelaide) - EOIAdelaide, South Australia, Australia 2 weeks agoWe''re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Job Title
Help Desk Associate