Job Title

Join to apply for the Day Team Leader role at Wilson Parking Australia.Apply today. Date: 22 Dec 2025.Location: Melbourne, VIC, AU.Custom Field 1: Wilson Parking Australia 1992 Pty Ltd.ParkWatch Day Team Leader Melbourne Based.About WilsonJoin Wilson Parking for more than just a job. You''ll be part of Australia''s top Parking Operator, where we prioritize our people and customers, pushing industry boundaries with innovation. Whether it''s pioneering online booking services or our awardwinning app, we''re committed to making parking seamless in every city.Our pride lies in our technology, car parks, and exceptional service, but above all, in our inclusive team culture. Join us for comprehensive training, personal development plans, and the opportunity to thrive in one of Australia''s leading organisations.About The RoleMelbourne CBD working locationFulltime permanent positionRotating roster between 7:00 AM and 9:00 PM MondaySundayCompetitive salaryFree parkingWilson Parking is seeking a ParkWatch Day Team Leader to support the ParkWatch Team Manager and provide guidance to Customer Service Officers through your subjectmatter expertise. In this role, you''ll be responsible for performing administrative followup and managing escalations on behalf of the team. This is a fantastic opportunity to step into a leadership role and make a real impact by guiding and supporting a dynamic customer service team.Duties & ResponsibilitiesEfficiently managing the shared inboxConducting data cleansing within credit card systemsOverseeing the endtoend resolution of escalated outagesEnsuring team adherence to shift schedules and roster complianceMonitoring and maintaining realtime metrics such as Average Handling Time (AHT) and Average Speed of Answer (ASA)Handling inbound and outbound calls via intercom and phone systemsManaging customer escalations and deescalating issues in real timeTraining and providing continuous support to Customer Service OfficersAbout YouClear, confident guidance and authentic leadership that inspires trustA leadbyexample approach with a genuine passion for delivering a worldclass customer experienceExceptional attention to detail, paired with strong problemsolving and criticalthinking skills; high emotional intelligence to foster effective relationships across all levelsA strong sense of integrityalways doing what''s right for the customer, not just what''s easyFlexibility to work a rotating roster between 7 AM and 9 PM, Monday to Sunday, including public holidaysThe ability to motivate, support, and drive team performanceAdaptability and openness to change, with the capability to implement new processes smoothlyPrevious experience in a call centre environment (experience with parking systems is highly regarded)At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities.We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.Seniority levelMidSenior levelEmployment typeFulltimeJob functionInformation TechnologyApply today and submit your resume! #J-18808-Ljbffr