Job Title

Probe CX Biggera Waters, Queensland, AustraliaJob DescriptionWe''re on the lookout for multiple Customer Care Representatives to join our Contact Centre on a FullTime or Parttime basis who understand that every interaction can make a real difference in a person''s life. Become an integral part of a team where you''ll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.Day in the life of a Customer Care RepresentativeBe a Customer Champion: You''ll be the friendly voice and helpful hand for our older Australians, their families & carers - by assisting them in accessing different types of care packages & services available - you will be making a meaningful difference.Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard & valued.Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins (Who doesn''t love Pizza Fridays!); embrace an innovation mindset to create meaningful customer experiences.Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career!Your Skills To Pay The BillsA natural communicator with excellent verbal and written skillsSomeone who thrives in a fastpaced environment and can juggle multiple tasks with easeA positive attitude and a genuine desire to help othersProblemsolving prowess and the ability to think on your feetProficiency with technology and ability to navigate across multiple platforms and softwarePrevious customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential!The musthavesFull work rights to work within AustraliaA National Police clearance - satisfactory requirements to be metAvailability to work rotating shifts Monday to Friday between 7:00 am to 10:00 pm; & Saturday 9:00 am 4:00 pmWhat you''ll getEnjoy financial & nonfinancial incentives - We celebrate & reward our team members as part of our highperformance culture.Career growth We move at pace, so do our team members when it comes to career progression & development. With a global footprint, internal career pathways are a lived reality.Health & wellbeing We care about more than just your work. We empower our team with resources for a healthier, safer lifeboth on and off the clock. This includes a robust wellness program and a 24/7 personal safety and support service.Employee discounts Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with wellknown brands.Employee Referral Program we reward our employees for helping us find top talent. Refer a candidate and you could receive a bonus.About Probe CXProbe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitallyenabled and datadriven company, but first & foremost we are peoplepurpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.How to ApplyClick on ''Apply Now''. Need adjustments for accessibility needs throughout our recruitment process please let us know. We''re happy to accommodate.Inclusivity and diversityProbe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.Seniority levelEntry levelEmployment typeFulltimeJob functionOtherIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at Probe CX by 2x. #J-18808-Ljbffr