My Guardian is a leading Aged and Disability Care service provider delivering compassionate, high-quality, person-centred care. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.The RoleWe are seeking an experienced IT Support Officer / IT Support Analyst to provide Level 1 and Level 2 IT support across the organisation.This is a handson, onsite IT support role based at our Sydney Olympic Park Head Office, working Monday to Friday.You will be responsible for daytoday desktop support, helpdesk support, user support, and systems support, with opportunities to assist with automation, scripting, and basic development tasks.Key ResponsibilitiesProvide Level 1 IT support and Level 2 IT support to staff across the businessDeliver desktop support and helpdesk support for hardware, software, and mobile devicesTroubleshoot issues across Windows, macOS, Google Workspace, and business applicationsManage user accounts, permissions, and accessSet up, configure, and maintain workstations, laptops, printers, and peripheralsPerform IT onboarding and offboarding activitiesAssist with website updates and basic frontend changesDevelop simple automation scripts (Python preferred) to improve efficiencySupport cyber security controls, backups, and system checksMaintain IT asset registers and documentationEscalate complex issues to vendors or external IT providers when requiredAbout You3+ years'' experience in IT support, helpdesk, desktop support, or IT officer rolesStrong experience supporting Windows and macOS environmentsHandson experience with Google Workspace administrationExposure to Python scripting, automation, or basic codingComfortable supporting nontechnical users in a fastpaced office environmentStrong problemsolving, communication, and customer service skillsWellorganised and able to manage multiple support requestsWhy Join My GuardianStable fulltime IT support roleBroad exposure across IT systems, infrastructure, and supportOpportunity to build automation and scripting capabilitySupportive Head Office environment with real organisational impactIf you are a motivated IT professional with a passion for problemsolving and a desire to contribute to an essential corporate function, we encourage you to apply.7 January 2026 Sydney Olympic Park New South Wales, Australia Full Time Information & Communication Technology Help Desk & IT Support #J-18808-Ljbffr
Job Title
IT Support Officer