Job Title

Job SummaryERC''s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC''s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the general manager and/or franchise owner.Core CompetenciesEmergency Recovery Coordinators must possess strong interpersonal skills, be able to build a strong rapport with the customer, and be comfortable entering highly charged and stressful situations. They must have a proven ability to close sales and provide quality customer service. The ERC''s represent the franchise and the Paul Davis brand, giving it a face. They need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC''s primary responsibilities are to be professional, compassionate, courteous, positive and informative. Effective ERC''s must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.DutiesBe familiar with assigned territoryResponsible for educating the consumer on products or services and effectively articulate the use and needMonitors, interprets and responds to lead sourcesResponds to all generated leads and provides feedback to the GM and/or the franchise ownerProvide emergency recovery kits and services to the impacted property ownerCommunicate services to effected property ownerEstablish and maintain positive relationships in the local communityVolunteer non-operational time to related community eventsOn-call availability 24/7 to include weekends and holidays as scheduledSell restoration industry products and servicesMarketingAchieve and remain current in required certificationsSupport franchisee and franchisor organizational mission, vision and value statementSkills and QualificationsRequirements: A high school diploma is required and an associate degree or equivalent certification in business administration or related field of study is preferred. Three professional references, computer literacy and proficiency with office productivity applications, such as Microsoft Word, Excel and PowerPoint, are required.4 to 6 years'' experience in any of the following or combination thereof: Restoration ERC, Military, fire service, EMS, police, medical, dispatching, construction, insurance, restoration, sales and customer service.Compensation: $50,000.00 per yearSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.Our VisionTo Provide Extraordinary Care While Serving People In Their Time Of Need.Our ValuesDeliver What You PromiseRespect The IndividualHave Pride In What You DoOur MissionDo you have reliable transportation to and from work?CommentsDo you hold a valid driver''s license and clean driving record?Are you available to work on weekends?Do you have reliable transportation and automobile insurance?Are you willing to complete a background check of felony convictions?Because Paul Davis is a franchise organization, benefits vary based on franchisee.Opportunity for OvertimePaid Time OffOpportunity for AdvancementGreat Company CultureIn my job, I find stability, flexibility, personal development, and fulfillment. I have recommended Paul Davis as a place to work and will continue. Because the nature of our business is helping people, I find a trend of people who care a lot about their work, both at a franchise level and the corporate level. #J-18808-Ljbffr