About The TeamThe Customer Success team at SevenRooms is the heartbeat of our customers. We''re a diverse, global group of empathetic relationship builders, curious thinkers, strategic problem-solvers, and passionate collaborators. Our mission is to help hospitality operators succeed by driving adoption and value through a deep understanding of our product, data, and our customers'' business goals. We are customer-obsessed and thrive on turning challenges into long-term success.About The RoleIn this role, you''ll lead a team of Customer Success Managers who work closely with our enterprise clients to ensure they''re achieving success with the SevenRooms platform. You''ll be responsible for coaching, mentoring, and growing the team, while also overseeing strategic initiatives that drive adoption, retention, and long-term customer value. You''ll help scale a customer-first culture that delivers outstanding service and measurable impact for hospitality operators around the world.What You''ll DoMentor, inspire, and grow a highperforming team of Strategic Customer Success Managers by setting clear performance and growth objectives and providing ongoing coaching and support.Drive user adoption and retention by developing best practices and strategic engagement initiatives, and by collaborating crossfunctionally to enhance the customer experience.Monitor incoming revenue and customer volume to ensure balanced workload distribution and appropriate resourcing across the North American CSM team.Partner with Product Marketing, Onboarding, and CS Strategy & Operations to enhance customer health scoring, implement proactive lifecycle strategies, and improve overall product adoption.Track customer engagement through data tools (e.g., Looker, Totango) to identify and mitigate churn risks through timely, datadriven interventions.Maintain deep product knowledge to ensure CSMs can guide customers to the most relevant features and functionalities, while capturing product feedback through our Product Ambassador Program.What We''re Looking ForExperience in Enterprise Customer Success, Account Management, or a related customerfacing role at a SaaS company, ideally in a fastpaced, highgrowth environment.2+ years managing and developing people, leading through accountability, coaching, and continuous learning.Analytical and strategic mindset, with a track record of using data to identify insights and drive customer growth.Comfortable using tools like Salesforce, Totango, or other customer success platforms to track performance and manage relationships. #J-18808-Ljbffr
Job Title
Associate Manager, Customer Success