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Join to apply for the Client Services Systems / Network Engineer (On-site) role at PRA1 day ago Be among the first 25 applicantsJoin to apply for the Client Services Systems / Network Engineer (On-site) role at PRAJob Title:Systems & Network Engineer (On-Site)Location:North Sydney, NSWSalary: Up to $120k + SuperType: Permanent (On-site, 5 days per week)Eligibility: Permanent Resident / Citizen only (No sponsorship or relocation offered)About the RoleI am seeking a hands-on Systems & Network Engineerwith experience working in an MSP, who can balance technical expertise with strong client engagement skills. This is a client-facing role where you''ll be the trusted technical advisor, delivering solutions across servers, networks, firewalls, and security systems, while also ensuring a seamless client experience.If you enjoy solving complex technical problems, thrive in customer-facing environments, and want to work across diverse projects, this role will give you both technical variety and the opportunity to build long-term client relationships.Key ResponsibilitiesAct as the first point of contact and trusted advisor for client IT needs.Design, configure, and maintain servers, networks, firewalls, and security systems.Troubleshoot complex issues across hybrid, cloud, and on-premise environments.Conduct on-site client visits for support, maintenance, and project delivery.Deliver high-quality support in line with SLAs, escalating and resolving issues quickly.Collaborate with vendors and internal teams to implement solutions.Document technical work, site visits, and client interactions clearly.Contribute to infrastructure and network projects, from requirements gathering to delivery.Provide training and best-practice guidance to clients and colleagues.Participate in after-hours/emergency support when required.Key Skills & Experience5+ years'' experience in systems and network engineering.Strong knowledge of networking, servers, firewalls, and IT security.Experience with cloud, hybrid, and on-premise environments.Proficiency with ITSM/helpdesk tools (e.g., Datto Autotask).Excellent troubleshooting skills with a proactive, customer-first mindset.Strong communication skills with the ability to build and maintain client relationships.Experience delivering on-site technical services and managing multiple priorities.Bachelor''s degree in IT, Computer Science, or related field (preferred).What Success Looks LikeHigh client satisfaction and strong long-term relationships.SLA compliance with quick and effective resolution of issues.Stable and secure IT environments for clients.Clear, professional communication and documentation.Value-add through proactive recommendations and technical improvements.Interested? CVs to [email protected] with a phone call 0483 967 570Immediate starts are advantageous.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesStaffing and RecruitingReferrals increase your chances of interviewing at PRA by 2xSign in to set job alerts for "Client Services Representative" roles.North Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 weeks agoCustomer Service Specialist - Part-Time Fixed-Term ContractNorth Sydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$90,000.00 5 hours agoParramatta, New South Wales, Australia A$70,000.00-A$90,000.00 2 weeks agoSydney, New South Wales, Australia 23 minutes agoAustralia/New Zealand Client Service AssociateSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoRydalmere, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 9 hours agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 4 days agoCorporate Front of House Coordinator - 18 Month ContractHomebush, New South Wales, Australia A$34.00-A$38.00 4 weeks agoOperations Coordinator / Account ManagerNewtown, New South Wales, Australia 2 weeks agoClient Experience & Events Expert - Skin TherapistSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSt Leonards, New South Wales, Australia 4 days agoWe''re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr