Job Title

We are seeking a proactive and resultsdriven Customer Account Manager to manage a portfolio of customers across a variety of businesses restaurants, bars, cafs, bakeries, and retail shops. The role will focus on building strong relationships, regenerating dormant accounts, and driving increased spend within your current customer base. You will proactively engage with your contacts and visit them regularly to keep them uptodate on seasonal produce and our mission. You will play a key part in planning their menus, as well as resolving any issues if and when they arise.You will have a great passion and knowledge of the restaurant industry, seasonality, sustainability and farming. There will be ongoing opportunities to continue to improve this knowledge for both yourself and your customers. You will be a key player in both managing existing relationships and identifying new opportunities to grow the business.ResponsibilitiesBuild and nurture longterm relationships with customers to drive growth, with a strong focus on regenerating dormant accounts and increasing sales within your portfolioRegularly engage with customers to provide insights on seasonal produce & assist with menu planningWork with sales, operations, and logistics teams to ensure smooth service delivery and address customer concerns effectivelyUse data to assess account performance and develop strategies to meet sales targets and customer needsBe a knowledgeable and passionate publicfacing representative of Natoora educating our customers and showing why we do, and they should, care about changing the food systemAbout YouExperience in account management or a customerfacing role, preferably in the food or hospitality sectorExcellent relationshipbuilding skills, with a proven track record of increasing customer spendComfortable identifying opportunities for growth, solving problems, and using data to drive decisionsCollaborative and eager to work across departments to achieve common goalsComfortable and competent at organising a full schedule of meetings each week and spending the majority of time out of the office visiting customersPerksNatoora produce at a significant discountA competitive salary and performance incentives, excellent training and the opportunity to progress your careerCentrally located office and warehouse space, accessible by public transportBudget for eating out with clientsA mobile phone plan and laptopReferrals increase your chances of interviewing at Natoora by 2xMoorabbin, Victoria, Australia #J-18808-Ljbffr