Job Title

Join to apply for the Product Specialist-EN role at CAE.About This RoleCAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.Reasons to work at CAEMeaningful work that drives professional developmentAbility to enter and grow within the technology industryWork in a collaborative environmentBe part of a high-performance teamYour Role & Main ResponsibilitiesActs as Second Level support for Global customers in the Flight Service organizations. Supporting Crew Manager product solutions.Responsible for analysis, replication, and resolution of medium to high complex problems at multiple layers (application, environment, database, networking) in a high availability environment using advanced software and diagnostics tools.Provides support to both application front and back-end, and recommends best business practices to customers on application usability and system maintenance.Acts as liaison with multiple teams across the organization, including Development, Product, and Account Teams, ensuring issues receive proper prioritization for customer resolution.Manages account of certain airlines, serving as primary point of contact for problem resolution.Applies technical knowledge in Windows Server OS, UNIX and Citrix platforms; basic knowledge of PL/SQL, Oracle, RDBMS scripting, Unix shell script required.Works under general supervision with few direct instructions, decisions frequently reviewed.May include oncall work on a 24x7 basis for critical and high severity issues.Decisions and actions impact team/department success.May provide training to other colleagues and new hires.Other potential engagements in other work areas within the company.RequirementsBachelor''s degree or above.Analytical and troubleshooting mindset required.Previous customer support experience (3-5 years).Windows/Unix (Solaris) usage familiarity desired.Knowledge and expertise in PL/SQL, Oracle database, UNIX shell script, LINUX operation system, Windows operation system.C++ and JAVA coding background desired.Excellent communication skills in English (oral and written).Must be organized, able to multi-task, and prioritize daily workload.Airline/Crew Management background is a must.AWS knowledge.Position TypeRegularSeniority levelMidSenior levelEmployment typeFulltimeJob functionSales and Business DevelopmentIndustriesAviation and Aerospace Component ManufacturingReferrals increase your chances of interviewing at CAE by 2xGet notified about new Product Specialist jobs in Bangalore, New South Wales, Australia.We''re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.Equal Opportunity EmployerCAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.If you don''t see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]. #J-18808-Ljbffr