Job Title

Join to apply for the Help Desk Senior Supervisor role at NSW HealthClassification: General Admin Staff Grade 9Employment type: Permanent Full TimeHours per week: 38Remuneration: $91,597.91 per annum plus 12% superannuationLocation: St LeonardsApplications close: 11:59pm, Tuesday, 13 January 2026HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.About The OpportunityThe Help Desk Senior Supervisor plays a critical role in managing and coordinating operational and service requests for HealthShare NSW''s 24/7 Cleaning and Patient Support Services. This position leads and supports the Help Desk Team to ensure timely, accurate, and customer-focused handling of high-volume service requests. The role oversees task allocation systems and hardware to maintain smooth operations, while providing leadership and guidance to helpdesk operators and frontline staff to foster a performance-driven, accountable culture.ResponsibilitiesKey responsibilities include monitoring day-to-day operations, prioritising and managing service requests, preparing reports, and advising management on Help Desk activities. The position actively identifies opportunities for service improvement, ensures compliance with work health and safety standards, and maintains professional, responsive customer service. Building strong relationships within HealthShare NSW and with customers is essential.About UsHealthShare NSW touches the lives of NSW Health employees and patients every single day by delivering services that keep our public hospitals and health facilities running.Additional BenefitsGreat leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks'' paid parental leave for eligible employeesHybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicableSalary packaging and novated leasing: you can access up to $2782 extra per year in your payWellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional healthCommitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your careerRewarding role and community contribution: make a difference in people''s lives by assisting those in need and actively contributing to your community.How To ApplyClick Apply Now at the top of the page.Attach your resume and a cover letter addressing the essential requirements/Public Sector Capability Framework outlined in the position descriptionApplications without a cover letter addressing the essential requirements will not be considered. Your cover letter must be tailored in line with the position description for the role. For further information on how to prepare your application Writing your application | Find your next role in the public sector I Work for NSWAdditional InformationApplicants will be assessed against the essential criteria in Position DescriptionIf successful following the application close date, you will be required to attend interview/complete comparative assessment as well as reference checks.Candidates must have Australian work rights (citizens, permanent residents, or valid work visa). Permanent roles are open to Australian citizens and permanent residents, while temporary and casual roles welcome applicants with a visa.An eligibility list from this recruitment may be created for future casual, permanent, or temporary full-time or part-time positions within the next 6 months.Contact informationPlease contact Nurcan Ozserim - [email protected] if you have any questions about this role. Any career portal support questions can be directed to our customer service team at 1300 679 367. For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact [email protected]. Support is also available through the Stepping Up website. Please let [email protected] know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process. #J-18808-Ljbffr