Job Title

Associate GTM Operations Engineer ImmutableJoin to apply for the Associate GTM Operations Engineer role at Immutable.About Us Immutable is a global technology company, powering the leading platform for building games on Ethereum. We are on a mission to build the future of gaming by redefining how games are played and discovered. Founded in 2018, Immutable is one of the fastest Australian companies to hit unicorn status, having raised more than AUD $300M+ and a valuation of AUD $3.5 billion.About the Role Immutable is building the future of player onboarding, discovery, and engagement. Our mission is to help more games launch successfully using nextgeneration growth and automation tools.As an Associate GTM Operations Engineer, you''ll sit at the intersection of Applied AI, Automation Engineering, Support Operations, and Commercial Strategy. You''ll help scale our automationled support engine, streamline GTM workflows, and build tools that empower our Commercial, Growth, and BD teams.This is a highimpact, handson role where you''ll diagnose issues, optimise processes, build automations, and work closely with Product and Engineering teams to improve our customer and internal user experience.You''ll Be Empowered ToSupercharge the Commercial Engine: Architect, optimise, and execute the critical processes, tools, and data workflows that form the backbone of our commercial team.Scale Intelligent Support: Take ownership of our customer support function, driving initiatives that allow us to scale efficiently while maintaining a worldclass user experience.Accelerate GTM Strategy: You will play a pivotal role in the GotoMarket strategy for Immutable Audience, designing and deploying automation initiatives that widen our reach and impact.Unlock Insights Through Data: Conduct adhoc analysis and provide insights that inform GTM strategy, customer onboarding, and support efficiency.We''d Love You To BringStrong troubleshooting skills with the ability to distinguish symptoms from root causes.Experience working in technical support, RevOps, operations engineering, or workflow automation.Ability to communicate complex technical details clearly to both technical and nontechnical audiences.Comfortable working with data (SQL, dashboards, analysis) to support decisionmaking.Curiosity, proactivity, and a strong bias toward learning new systems and solving problems at scale.Bonus Points ForExperience using or integrating AI tools (LLMs, agents, prompt engineering, automation tools like Make/Zapier/N8N/RelevanceAI).Experience building support workflows or automations in tools like DevRev, Intercom, Zendesk, Glean, or similar.Previous exposure to GTM, RevOps, support operations, or startup environments.Why This Role Is ExcitingYou''ll gain deep experience across AI systems, GTM tooling, commercial strategy, and support automation.You''ll work closely with talented Engineering, Product, Growth, and Customer teams in a fastpaced, highownership environment.You''ll directly shape how Immutable supports both players and studios at scale.Your work will have immediate visibility and measurable impact (revenue, workflow efficiency, support quality).Benefits SnapshotCompetitive global compensation and Employee Stock Options.Medical and 401K insurance for US employees; global coverage for others.Flexible hybrid model: three days a week in Sydney office for onsite employees; remote options with WeWork AllAccess pass.USD $500 WFH allowance and USD $600 per annum for homeoffice equipment, internet, and phone usage.Annual up to USD $1,350 for classes, courses or events; free Udemy access.Health & wellbeing: USD $800 per year to put toward health, 24/7 counselling via EAP, ClassPass & Breethe subscription.Leave: 12 weeks paid parental leave (plus additional six weeks for birthing parent), miscarriage leave, IVF treatment leave, 2 extra paid annual leave days, and a paid day off for birthday.Additional InformationImmutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone''s perspectives and experiences as this has been a significant driver of our success so far.We are a 2025 Circle Back Initiative Employer we commit to responding to every applicant.Referrals increase your chances of interviewing at Immutable by 2x.Seniority level: Entry levelEmployment type: FulltimeJob function: Information TechnologyIndustries: Technology, Information and Media and Computer Games #J-18808-Ljbffr