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Proudly Australian, family-owned business with a big heart and strong valuesMaster our hire systems and processes with full support and trainingGet full support, mentoring and training to take your next career step$72,000 base salary + super + profit shareWith Kennards Hire You CanWe''re the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We''re committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we''re all focused on delivering what we say we will do make our customers'' jobs easy.About the roleAs a Specialist Hire Controller, you''ll report to the Specialist Manager and work within our wider Distribution Centre (DC) team. Several specialist businesses operate within the DC, benefiting from shared logistics, repair, and maintenance functions. This role focuses on delivering customercentric solutions by showcasing expertise in our specialist equipment and meeting customer expectations.Provide exceptional customer service, living up to our Every Customer a Raving Fan valueAssist customers over the phone using our reservation prompt script or in person at the front deskCreate, update, and finalise hire schedulesCoordinate customer hire contracts and branch administrationRecommend complementary equipment or products to meet customer needsMaintain strong product knowledge to provide tailored solutionsProcess payments for hire schedules, including creation, cycle billing, and completionSupport the branch team by unloading, loading, delivering, servicing, and cleaning equipmentOpen and close the branch; clean and maintain the branch showroom, yard, and storage areas as requiredAbout youPrevious experience in a customer service role, and a genuine interest in helping othersStrong experience in sales administrationAdaptable to changing priorities and work conditions; able to work as part of a team and autonomously to complete tasks within required timeframesTime management skills, including the ability to plan ahead and reschedule in accordance with changes in prioritiesInterest in mechanics and construction equipment and a desire to learnA passion for delivering topnotch customer serviceStrong communication and problemsolving skillsA handson attitude and willingness to support the teamA good understanding of safety and operational proceduresJoin our teamYou can always tell someone who works at Kennards Hire. They''re wellrounded, fairdinkum and damn good at what they do. Once you walk through our door, we''ll back you all the way with the tools and resources you''ll need to succeed. You''ll be trusted as part of our family, supported to lead in many ways and have opportunities to develop and grow your expertise.BenefitsAll the training and development you need to build a successful career with usPathways to pursue your career, nationally and internationallyAdditional financial benefits if you stay with us for more than five years (to say thanks for your loyalty)Opportunity for profit shareGreat employee discount rates on our hire gearOur annual awards night, team BBQs and many other fun social eventsAs part of the recruitment process, you will be required to complete background checks which may include a police and medical check.So, whether you''re starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.Simply hit the Apply button and we look forward to talking with you! #J-18808-Ljbffr