Overview As the Customer Service Officer, you will play a key role in supporting customers and promoting our innovative range of steel reinforcing solutions for the building, construction, mining, rural, and industrial sectors. This is a fulltime position, working Monday to Friday from 8:15am to 4:30pm. Responsibilities Responding to customer enquiries and processing sales, both in person and over the phone Answering incoming calls, ensuring they are directed and resolved efficiently Preparing accurate, timely quotes and ensuring all followup is completed Entering sales data accurately into the sales management system General administration as required, including management of cash sale payments and the prepayment of accounts CRM data entry and allocation of credit notes Despatch coordination You will be passionate and enthusiastic about providing outstanding customer service in a busy environment. Your previous customer service and administration experience will be highly advantageous to your success in this role. Requirements Experience dealing with customers and sales in an office environment Computer literacy and software skills to complete required tasks Strong decision making, communication and negotiation skills Demonstrated planning and organisational skills with the ability to manage ever changing customer requirements Benefits and About Us Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply). Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service. Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more. Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees. About InfraBuild: InfraBuild is Australias leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel. InfraBuild Reinforcing: is the trusted reinforcing solutions supplier to major infrastructure and mega projects across Australia. From high-rises to transport projects, we partner with trusted construction companies to deliver projects that define our nation. Why Work Here? We offer a dynamic environment built on three pillars: Work with a greater purpose, Work well - live better, Build your own future. We are committed to an inclusive workplace and encourage candidates from diverse backgrounds to apply. EEO and Circle Back: We are a 2026 Circle Back Initiative Employer we commit to respond to every applicant. Note Be mindful of applying through trusted channels and do not provide banking or credit details via this application. #J-18808-Ljbffr
Job Title
Customer Service Officer