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OverviewLocated in the heart of Kakadu National Park, Mercure Kakadu Crocodile Hotel offers guests a unique outback experience with the comfort of an internationally recognised brand. Shaped like a crocodile and surrounded by breathtaking natural landscapes, our hotel welcomes visitors from around the globe seeking adventure, culture, and authentic Australian hospitality.About the RoleWe are seeking a professional and enthusiastic Guest Service Agent to join our Front Office team in a long-term position. This is not a short seasonal contract we are looking for someone committed to building a stable and rewarding career with us in Kakadu.As the face of the hotel, you will play a vital role in delivering exceptional guest experiences from arrival to departure.ResponsibilitiesWelcoming guests and managing check-in/check-out proceduresHandling reservations, inquiries, and guest requestsProviding local knowledge and recommendationsProcessing payments and maintaining accurate recordsResolving guest concerns with professionalism and careSupporting other departments to ensure smooth hotel operationsWhat Were Looking ForPrevious experience in hospitality or customer service (hotel front desk experience preferred)Strong communication and interpersonal skillsPositive attitude and commitment to delivering excellent serviceAbility to work flexible hours, including weekends and public holidaysPrevious experience with Opera Cloud advantageous but not essentialReliable, team-oriented, and seeking long-term employment (at least one year)Valid Australian work rightsWhy Join Us?Long-term opportunity in a unique and iconic locationExperience Kakadu in the Dry and Wet seasonsOpportunities for growth and developmentStaff accommodation options availableWork in one of Australias most remarkable natural environmentsSupportive team culture in a close-knit communityIf you are looking to establish yourself in a long-term hospitality role and become part of a welcoming team in one of Australias most extraordinary destinations, we would love to hear from you.Apply now and start your next chapter in Kakadu.Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr