One of Darwin''s largest family resorts, FreeSpirit offers over 160 cabins of varying facilities, over 300 Caravan sites, Our on-site Bar & Restaurant "Elements Poolside Bar & Bistro", Gaming Lounge & Sports Bar, 3 Swimming pools, Kids Jumping Cushion and more. We pride ourself on offering an exceptional family experience for all of our wonderful guests, both those visiting interstate, and our valued, local patrons. Apply today and join our team!Qualifications & experienceMinimum 1 year experience working as a receptionist at a busy multifaceted Venue/Resort/Hotel (Similar experience in the local area is highly regarded).Demonstratable complaints handling and customer service experienceExperience using Newbook or similar preferred but an eagerness to learn will be accepted (Strong computer skills non-negotiable).A solid understanding of the accommodation/hospitality/tourism sector with experience in a customer centric role is essentialA positive, naturally decisive, proactive, bubbly, and robust personality is required in this role.Cash-up/Cash handling experience required and the ability to troubleshoot.Business, Admin, Hospitality qualifications will be looked upon favorably.Accounts receivable, bookkeeping, or accounting experience will be very helpful for this role but it is not essential - we are happy to train if you are happy to learn.Tasks & responsibilitiesAssisting with guest queries in a professional, timely and efficient mannerResponding to email, phone call and face-to-face enquiries with exceptional problem solving and customer service capabilitiesEnsuring an efficient check-in and check-out, liaising with other departments regularly and as required, assisting with inspections and ensuring all resort rules and procedures are being followed by all guestsSupporting and leading the team, training new recruits, providing timely reporting and information as needed to other departments and management.Managing corporate accounts, invoices, payments and other similar items in an experienced and efficient manner.Award salary position.A strong team and support network.Ideas and opinions are valued by our collaborative team - be part of the improvement and use your exceptional customer service skills to lead by example.Full time position available for the right candidate and career longevity within an ASX listed company - future opportunities to relocate within the group.Subsidized accommodation available for the right candidate after a predetermined length of service or probationary period.Multiple departments to learn and develop new skills and keep things fresh (we''re big on cross training!)Click Apply or email your resume to *******@darwinfreespirit.com.au #J-18808-Ljbffr
Job Title
Guest Services Manager