Job Title

Member Service Consultant - People First Bank, Palmerston & Casuarina BranchesAre you a customer service professional looking to start your career in banking? Working with us as a Peoples First Bank as a Customer Service Consultant, you will be the face of our business and will be responsible for delivering consistently high-quality customer service.About the role:As aSupport Customer Service Consultant,youll be the welcoming face our customers look forward to seeing in the branch. This role is ideal for someone who enjoys real conversations that can support our customers with their financial journeys.Youll be empowered to:Assist customers with their transactional needs and enquiries, making it easy for them to bank with usEngage in quality in-depth conversations to help identify the right solutions to suit our customers individual needsBuild deep and meaningful relationships with our customers to assist them in achieving their long-term financial goals and where appropriate, initiate referrals to our lending specialistsSupport our customers on how to utilise digital services to enhance their banking experiencePrioritise and complete tasks accurately and efficientlyNavigate multiple contemporary systems and software programsBe part of a collaborative team and contribute to a successful branch environment.This opportunity is aflexible part-timepositionin our Palmerston & Casuarina Branches, with variable hours ranging from15 - 32 hours per week,on a rotating roster.To support your work life balance, we provide rosters for a 4-week period and release these 1 week in advance. Our dedicated branch teams are committed to providing service and support to our local communities across our Monday to Friday trading we are seeking applicants with full flexibility across the working week.About You:Youre a people first team player who understands what great service looks like. Proactive and results driven, you thrive on reaching goals and love making a positive impact for our customers.This role is for you if you:Can communicate with empathy and clarityGenuinely enjoy helping people by providing positive customer service experiencesFeel comfortable learning new digital systemsBring experience in customer serviceNo banking experience? No problem, well provide thorough, ongoing training to set you up for success!This is an opportunity to step into a new role, grow professionally, and continue to make an impact within our organisation. Join us in shaping the future of People First Bank while advancing your career!Why youll love working here:When you come to work at People First Bank, youll be joining a team of friendly and motivated employees who value making a difference every day for our customers, community, and the planet.Putting People First starts with our team members and we are committed to creating a workplace where every team member feels respected, included and safe to be themselves.What you can expect from us:You will receive a corporate uniform allocation to build your own capsule wardrobe to represent our new People First Bank BrandShine, a peer-driven recognition program that highlights your contributionsAccess to inclusive learning, development opportunities, and diverse pathways for growth and advancementAccess to a dedicated employee rewards and benefits platform for wellbeing resources and discounts across a wide range of everyday products and servicesEmployee banking benefits and discounted insurance productsWellbeing initiatives that care for your physical, mental and emotional health, including access to an Employee Assistance Program for you and your familyCompetitive leave benefits, including two days of paid volunteer leave each year through our Good Squad initiativeIn 2023, Peoples Choice and Heritage Bank united to create People First Bank Australias largest mutual bank. We are 100% customer owned with over 700,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory.Were proud to be an organisation thats big enough to make an impact; agile enough to influence and do interesting work; and personal enough for you to feel genuinely supported and valued.Next steps:If this feels like the right opportunity and environment for you, wed love to hear from you. Click Apply Now to submit your CV and cover letter.Applications close EOD Thursday 19 February 2026.We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr