Job Title

You keep everything from falling apart. Nobody has ever paid you properly for it. You know the feeling. The phone rings, a client walks in, two emails need answering, and the lawyer who was supposed to call someone back three days ago still has not done it. You handle all of it. You handle it well. And at the end of the week your pay packet says "receptionist" and your job title says you answer phones for a living. That is not what you do. You run the place. Everyone knows it except the person writing your contract. This is the job that should have existed at every place you have ever worked. Client Services Manager at Lotus Legal, based in Rockingham. Lotus Legal is a boutique law firm with offices in Rockingham, Balcatta, and Northam. We help everyday people through life''s biggest legal decisions, and we are growing. Not in a vague "exciting opportunity" way. We are actively expanding our team, building new processes, and creating the kind of firm where clients come back and refer their friends because of how they were treated, not just the legal outcome. The person in this role owns the client experience from first contact to resolution. You are the first voice on the phone, the person who books consultations, the one who follows up when a lawyer falls behind, and the reason the office runs without chaos. You are also the person we trust to implement new systems as we grow, because you do not resist change, you chase it. This role is in Rockingham. Read this before you scroll past. If you live south of the river you have been driving to the city for years because that is where the decent roles are. Forty-five minutes each way, paid parking, and you start every day already tired. This is $75,000 to $85,000 plus super, ten minutes from home, free parking, and a team that is building something worth being part of. Stop commuting for someone who does not value you. What this actually looks like Monday morning. You open the office, check the week''s calendar, and notice two consultations booked on Friday have not been confirmed. You call and confirm them before 9am. One of the lawyers has a gap on Wednesday with three new enquiries sitting in the inbox. You book two in and flag the third as urgent because the client sounded distressed in their voicemail. Nobody asked you to do any of this. You just saw it and handled it. Mid-morning, a new client calls. Nervous. Never spoken to a lawyer before. You give them four minutes of your full attention, not a script. They hang up feeling like they called the right place. After lunch, you are chasing a senior lawyer who has three client updates overdue. You do it directly, professionally, and without apologising for doing your job. By Friday the office is clean, the files are current, the billing admin is done, and you know exactly what next week looks like. You leave on time. The money $75,000 to $85,000 plus super, depending on experience. The market rate for a legal receptionist in Perth is $55,000 to $65,000. We are paying above that deliberately because this is not a receptionist role and we are not looking for a receptionist. We would rather pay properly for one exceptional person than burn through three average ones. What comes with it Full-time, permanent, Monday to Friday with flexible start and finish times. Free parking. A team that has regular events together because they actually want to, not because HR made them. Corporate massage every fortnight. Birthday and anniversary recognition. A social impact program you can be part of. And genuine career growth as the firm scales, because we are building this now and the person in this seat will grow with it. Do not apply if: You wait to be told what to do. This role is for someone who walks into a room, sees what needs doing, and does it. If you need a task list every morning you will hate it here. You are uncomfortable chasing people who outrank you. You will need to follow up with lawyers who are busier and more senior than you, and you will need to do it without shrinking. If confrontation makes you freeze, this is not the right fit. You think "that is not my job" is a reasonable sentence. We are a growing boutique firm. Some days you are managing a client''s first impression of the business. Some days you are restocking the kitchen. The title says Client Services Manager but the mindset has to be ownership. You want the same thing every day. We are in a growth phase. New processes are coming in regularly. The way something works this month might change next month. If that sounds draining rather than exciting, save us both the time. Apply if: You have been the best person on every team you have worked in and you are done being paid and treated like everyone else. You want somewhere that sees what you actually bring and builds a role around it. You have a background in customer service, hospitality, legal admin, or any client-facing role where you were the person holding everything together. You communicate clearly, you are warm without being soft, and you do not fall apart when five things need your attention at the same time. Microsoft Office is second nature. Experience with LEAP or similar legal software is a bonus but not essential if you learn fast. You read this and felt something. Not just "that sounds interesting." Something closer to "finally, someone actually described what I do." How to apply Send your resume and a cover letter to *******@lotus-legal.com.au. We are reviewing applications now and will be moving quickly on the right person. In your cover letter, do not just list your experience. Tell us about a time you fixed something in a business that nobody asked you to fix, and what happened after you did. If you cannot think of a story like that, this probably is not your role. If you can think of five, you are exactly who we are looking for. Be careful - Don''t provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr