Job Title

OverviewOperations Supervisor (Afternoon, Gateway)FedEx is seeking a driven and people-focused Operations Supervisor to lead our Adelaide afternoon operation at our state-of-the-art facility in Netley. This is an opportunity to influence performance, embed a strong safety culture, and deliver operational excellence within a global logistics leader.Guided by our PSP philosophy Putting Our People First and our Safety Above All mindset, this role plays a critical part in delivering outstanding service across domestic priority and international freight operations at our Adelaide gateway. For more information about our gateway operation, visit the following resource: the RoleAs the Operations Supervisor, you will lead a high-performing operational team during the afternoon shift, ensuring service excellence and continuous improvement across the depot. You will be responsible for the day-to-day execution of operations while developing and empowering your people to perform at their best.This is a hands-on leadership role with accountability across:Team leadership, engagement & developmentDepot operations and service deliverySafety, compliance & industrial relations practicesProcess optimisation & continuous improvementResource planning, reporting & cost controlCustomer service excellenceYou will work closely with peers and leaders to drive a customer-focused culture and implement improvement initiatives that enhance service quality while maintaining cost efficiency.Key ResponsibilitiesLead, motivate, and empower employees through open communication, strong leadership, regular performance feedback, and team-buildingDrive employee engagement, productivity, and customer satisfactionAnalyse daily operational performance and take action to achieve targets for service quality, loss and damage, and cost efficiencyEstablish and maintain a customer-focused culture that supports satisfaction, loyalty, and retentionUtilise standard tools and methods for daily, weekly, and monthly reporting, performance measurement, and resource controlChampion continuous improvement and share best-practice initiativesInitiate and implement optimisation programs to improve efficiency and reduce unit costsThe Successful Applicant Will Have / BeWe are seeking an experienced operational leader with:Minimum 3 years experience in a transport, logistics, or operational environment35 years people management experience, ideally in an operations-led roleStrong knowledge of operational processes, optimisation methodologies, and related technologiesDemonstrated success in continuous improvement and process optimisationA proactive, can-do mindset with the ability to translate concepts into actionStrong communication skills, with experience working in a multicultural environmentProven capability in training, coaching, and developing teams and future leadersReady to lead the way?Join FedEx and be part of a team that delivers excellence every day.If you have the skills, leadership capability, and drive to strengthen service delivery and develop high-performing teams, we encourage you to apply.FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.Company & CultureOur CompanyFedEx is one of the world''s largest express transportation companies and has consistently been selected as one of the top 10 World''s Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.Our PhilosophyThe People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.Our CultureOur culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today''s global marketplace. #J-18808-Ljbffr