Job Title

Overview The Chief Data and AI Officer drives data, AI, and automation capability across Global Business Services (GBS), accelerating enterprise-wide adoption of intelligent automation, AI insights, and data-driven decision making. The role shapes a shared vision, delivers measurable value through strategic automation and platform optimisation, and plays a critical role in GBS transformation. Success depends on strong change leadership, cross-functional influence, and the ability to scale proven capabilities. Responsibilities Team & Change Leadership Build a high-performing culture and address integration challenges between automation and data teams Define clear roles and pathways and strengthen collaboration across key business, technology, and risk functions Strategic Leadership & Financial Ownership Deliver a three-year roadmap focused on high-value opportunities Own financial performance, ROI, and chair the Investment Committee Automation & AI Strategy Drive intelligent automation across finance, technology, and people & culture processes Champion AI adoption across enterprise platforms and manage a balanced pipeline of quick wins and long-term initiatives Support the AI Enablement Board and ensure responsible AI use Platform Optimisation & AI Enablement Establish integration patterns and reusable components Identify and adopt underused AI and automation features Maximise platform value through predictive analytics, automated fulfilment, and AI-powered self-service Enterprise Data Strategy & Governance Lead enterprise data strategy with privacy, security, and compliance by design Build unified data platforms and mature governance capabilities Enable AI through high-quality datasets and promote data literacy and self-service analytics Stakeholder Management & Influence Build strong executive relationships and present business cases to senior leadership Influence decisions across functions and regions while managing competing priorities Value Realisation & Performance Management Drive adoption and change to ensure forecast benefits are achieved Establish measurement frameworks, transparent reporting, and dashboards Hold teams accountable for business outcomes Experience 10+ years in data, AI, automation, or digital transformation with leadership of enterprise-scale initiatives and teams of 10+ Strong experience in financial performance management, driving ROI, and delivering measurable value Deep knowledge of intelligent automation, AI/ML, data platforms, governance, integration patterns, privacy, and security Ability to influence without authority and operate across complex, multi-country environments Strong understanding of platforms including Workday, ServiceNow, and UiPath Education & Qualifications Bachelors degree in information technology, computer science, or a related field, with certifications in data management, AI, automation platforms, or project management. What you''ll Enjoy Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability Development: Individualised Learning & Development pathway options Access to LinkedIn Learning: over 24,500 courses in over 20 languages Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australias leading retailers, health and wellness discounts, financial planning advice, employee share plan and more Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym Mental Health: Support and Employee Assistance Program for staff and family Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment Applications close: 24 Mar 2026 E. Australia Standard Time Back to search results Apply now Refer a friend #J-18808-Ljbffr