About the Role This is a newly created executive position as Southern Cross Care WA embarks on a transformation journey focused on delivering better outcomes for consumers. The Chief Transformation Officer leads enterprise-wide transformation across people, process and technology, building a contemporary operating model that supports the future needs of older Western Australians. This role champions innovation, consumer experience, digital uplift, modern systems, and people-centred change. Working at the intersection of strategy, operations and culture, this role will partner with the CEO and Executive Leadership Team to orchestrate change that is meaningful, sustainable and aligned with the organisation''s mission and values. This position is located at our central office in Rivervale with a flexible working environment. Responsibilities Develop and execute an enterprise wide transformation plan spanning people, technology and process. Establish governance frameworks that enable fast, focused delivery while meeting all regulatory and operational obligations. Redesign end to end processes to simplify, streamline and modernise service delivery. Foster a strong culture of continuous improvement and capability uplift across the organisation. Work closely with the Chief People, Learning and Culture Officer to shape contemporary ways of working. Lead work to define and refine meaningful customer journeys centred on consumer expectations. Ensure transformation activities meet safety, risk management and regulatory expectations. About you This is a builders role not an inheritors role. You are a strategic, future focused executive leader who is energised by starting from a blank slate. You can hold a strategic vision while being genuinely hands-on in the early days - you have built before, not just run what others have built. You will bring: Expertise in transformation strategy, digital uplift, organisational change and operational redesign. Strong understanding of contemporary technologies and their application in service-based industries. Outstanding stakeholder engagement and the ability to inspire teams through change. A genuine commitment to consumer centred care and values-led leadership. Experience in aged care, health, community services or similarly complex sectors (advantageous). Working with us At Southern Cross Care WA, we are committed to being an employer of choice. As well as providing a positive and supportive environment, we also offer the following benefits: Not-for-profit salary packaging options of up to $15,900 for general living expenses and $2,650 for entertainment benefits. Corporate Health Insurance discount Free employee assistance program A diverse range of services which allows professional development and growth Paid Parental Leave Annual leave starting at 5 weeks for executives Carers/personal leave Service Awards for long standing employees Flexible working environment How to apply To express your interest, please apply with an up-to-date resume, and a cover letter outlining your experience / suitability. Kindly note, if your application progresses to an interview, well be asking for: National Police Clearance - current within 6 months Immunisation record (Flu vaccine if going to sites) A completed pre-employment health questionnaire Full non-restricted Australian work rights. About us Established over 50 years ago, Southern Cross Care WA is a purpose-driven, not-for-profit organisation contributing to social, health and economic development in WA. We do this by enabling the delivery of integrated services in our community for the increasingly complex health, care and accommodation needs of our aging population and those living with mental illness. Our dedicated and passionate team of around 900 employees and 130 volunteers, deliver care and services to over 3000 West Australians across our residential, retirement village, mental health, community housing and home care portfolio. Our promise to our clients, residents and each other is to enable extraordinary because we; Listen, Act, Do not give up, Work as one. Southern Cross Housing Ltd. are part of the Southern Cross Care WA Inc. Group. Southern Cross Care WA is an equal opportunity employer committed to diversity and inclusion. We also acknowledge the Traditional Owners of the lands on which we work. For more information on the services, we provide visit: scrosswa.org.au #J-18808-Ljbffr
Job Title
Chief Transformation Officer