Job Title

Head of Operations/Business Development Southern Star Care Location: Mulgrave, VIC Job Type: Full-Time About Us: Southern Star Care is a dedicated provider of NDIS support services, committed to empowering individuals to live independently and achieve their goals. We pride ourselves on fostering a positive, inclusive, and supportive workplace culture, supporting those with Complex Care Supports, Direct Supports and Accommodation Services. The Role: We are seeking a proactive and experienced Head of Operations with a background in business development to join our team. Reporting directly to the CEO, you will play a critical role in shaping service strategy, driving growth for the business and being the face of Southern Star Care. This is a senior leadership role responsible for delivering high-quality, financially sustainable, and compliant services that create positive outcomes for people with disability and their families. Key Responsibilities: Contribute to whole-of-organisation strategic planning and decision-making Ensure services meet financial performance targets Drive innovation and long-term sustainability Provide mentoring and direction to direct reports (General Manager, HR Coordinator, Accounts Coordinator) and the wider team Identify opportunities, expand reach and strengthen local networks. Promote services through strong communication and stakeholder engagement. Represent the organisation in state networks and forums, including attending webinars, networking events and exhibitions as required. Collaborate with participants, families/carers, support coordinators, staff, and stakeholders to support individual goals and resolve concerns Develop, review, and update policies, procedures, and risk management documentation Ensure compliance with NDIS Practice Standards, NDIS Code of Conduct, and legislative requirements Educate and support staff to promote a culture of safety, quality, and compliance About You: 5+ years in senior operational or service delivery leadership within the NDIS or disability services. Experience leading the business development function within the NDIS or disability services and building referrers and community networks. Excellent communication and interpersonal skills Strong organisational and problem-solving abilities Ability to work collaboratively in a team environment What We Offer: Dynamic and supportive team environment Opportunities for professional development A leadership role with purpose Work close to home Rewarding work making a difference in people''s lives How to Apply: Please submit your CV and a cover letter outlining your suitability for the role via Seek.com. The successful candidate will be required to undertake a National Police Check and obtain a NDIS Worker Screening Check. Please note that only shortlisted candidates will be contacted. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? Do you have a current NDIS Worker Screening Check? How much notice are you required to give your current employer? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Australian driver''s licence? What''s your expected annual base salary? How many years'' experience do you have as an operations manager? How many years of business development experience do you have? #J-18808-Ljbffr