Job Title

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we''re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.But here''s the best part: our team. We''re a group of 300+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We''re aiming high and believe that the possibilities are endless. As we continue to grow globally, we''re excited to write our success story and have fun along the way.We genuinely love what we do, and we''re looking for like-minded people to join us on this amazing journey. If you''re ready to be part of a dynamic team and make a real impact, come aboard, and let''s create some unforgettable experiences together at ROLLER!About the RoleAre you ready to be at the forefront of revolutionizing how people learn? As a Learning Experience Designer, you''ll play a pivotal role in shaping the educational landscape of our platform. Dive deep into the realms of creativity and strategy as you craft immersive learning experiences that captivate our audience. From developing cuttingedge training programs to fostering a culture of continuous learning, your contributions will be the cornerstone of our success. Join us as we embark on a journey to empower individuals to unlock their full potential through transformative learning experiences!What You''ll DoCreate clear, accurate technical content including help center articles, product documentation, and structured training materials that help customers unlock the magic of ROLLER.Design intuitive inapp guidance: Walkthroughs, tooltips, and onboarding flows that help users learn directly within the ROLLER platform.Develop scalable product training programs that simplify complex workflows and drive adoption of new and existing features.Collaborate with SMEs (primarily from within GTM and Tech) to ensure all learning materials are technically sound, consistent, and up to date.Work crossfunctionally within software development teams (squads) to support product launches and releases with enablement plans that drive product adoption.Identify knowledge gaps using data and feedback, and deliver targeted learning solutions that improve user understanding and reduce support friction.About YouYou bring experience in technical writing, product training, instructional design, ROLLER expertise or softwarefocused learning creation.You have a proven ability to convert complex technical concepts into clear, user-friendly explanations and engaging experiences.You''ve created online courses, knowledge base articles, product walkthroughs, or inapp guidance flows that help users learn independently.You are a natural relationship builder and able to team up with SMEs and other departments to create learning experiences that resonate with our audience.We are after someone who can transform complex technical concepts into digestible delights and captivate audiences with their words.Use your data analysis skills to measure the effectiveness of our initiatives and guide our next steps.Nice to HaveExperience working with software development teams or in SaaS environments.Industry, subject matter or ROLLER platform expertise (eg. family entertainment centers, venue management and POS software, ROLLER software).Familiar with topicbased authoring and inapp guidance.Experience with tools like Zendesk, Madcap Flare, Gainsight, or Camtasia.Bring your creative skills whether that''s designing graphics or producing videos.You''ll get to work on a categoryleading product that customers love in a fun, highgrowth industry! Check our Capterra and G2 reviews.4 ROLLER Recharge days per year (When we hit our goals each quarter, we take a wellearned day off together to relax, recharge, and celebrate our wins).Engage in our ''Vibe Tribe'' led by our team members; you can contribute to companywide initiatives directly. Regular events and social activities, fundraising & causerelated campaigns...you name it. We''re willing to make it happen!Team Member Assistance Program to proactively support our team''s health and wellbeing access to coaching, education modules, weekly webinars, and more.16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.Work with a driven, fun, and switchedon team that likes to raise the bar in all we do!Individual learning & development budget plus genuine career growth opportunities as we continue to expand!What You Can ExpectInitial call with our Talent TeamYou''ll have an initial call with our Talent Team to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.Interview with the Director of Platform EducationYou''ll get to meet with the Director of Platform Education to learn more about the role & ROLLER whilst also talking through your experience in more detail.Candidates Activity and PresentationYou''ll get the opportunity to showcase the way you like to work and present to our team how you like to structure learning experiences!Loop InterviewsThis is where you will get to meet our wider ROLLER team to do a ''vibe check'' on us to make sure our culture & vibe meet what you are looking for!OfferIf all lights are green and the fit feel right, we''ll conduct reference checks and you''ll receive an offer to join!Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in ROLLER''s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.Voluntary Self-Identification of DisabilityForm CC305 Page 1 of 1 OMB Control Number 12500005 Expires 04/30/2026Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor''s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:Alcohol or other substance use disorder (not currently using drugs illegally)Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDSBlind or low visionCancer (past or present)Cardiovascular or heart diseaseCeliac diseaseCerebral palsyDeaf or serious difficulty hearingDiabetesDisfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disordersEpilepsy or other seizure disorderGastrointestinal disorders, for example, Crohn''s Disease, irritable bowel syndromeIntellectual or developmental disabilityMental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSDMissing limbs or partially missing limbsMobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supportsNervous system condition, for example, migraine headaches, Parkinson''s disease, multiple sclerosis (MS)Neurodivergence, for example, attentiondeficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilitiesPartial or complete paralysis (any cause)Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysemaShort stature (dwarfism)Traumatic brain injuryPUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. 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