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Get AI-powered advice on this job and more exclusive features.Direct message the job poster from PLAYBOOKBuilding the highest performing revenue teams in APJ | GTM | SaaSThe Company:A global provider of fraud prevention, finserv solutions.Foothold in eCommerce, financial services, retail industries.Leading platform that uses AI, ML, and advanced analytics to detect fraud.Market Opportunity:Fraud-detection demand is growing rapidly, driven by real-time, AI-driven detection needs and tighter regulatory scrutiny.Many mid-tier banks, neobanks and payment platforms lack advanced, scalable fraud tooling, creating an adoption window for third-party solutionsManaging #1 account in ANZ, top 5 in all of APAC.Demonstrated success managing high-value accounts, selling complex technology solutions to enterprise clients.Skilled in driving and building relationships with executive leaders, including CFOs, CROs, and heads of key departments (Risk, Operations etc).Proactively identify and pursue upsell and cross-sell opportunities within existing client portfolios, collaborating with the solutions consulting team to drive sustainable revenue growth.Serve as the primary client contact, ensuring clear communication, strong relationships, and exceptional service delivery.Develop and implement strategic account plans to support client success and achieve revenue and growth objectives.About You:Exceptional problem-solving and negotiation skills, with a proven ability to resolve conflicts and manage complex, high-pressure situationsExtensive experience in strategic account management and client relationship development within complex enterprise environments, preferably in the fraud prevention or payments sectorStrong business acumen and strategic thinking, with the ability to understand client needs and align them with company solutionsExecutive presence - demonstrated ability to build and maintain strong relationships with key clients at various levels within an organisation.Compensation:Salary - Up to $175K base + annual bonus.Customer Success Manager (Scaled), Uber Direct ANZMelbourne, Victoria, AustraliaSeniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer Service, Consulting, and Business DevelopmentIndustriesSoftware Development, Financial Services, and Business Consulting and Services #J-18808-Ljbffr