Job Title

Business Manager T&M Plumbing Location: Shepparton Type: Full-time Reporting to: Director / General Manager About T&M Plumbing T&M Plumbing is an established plumbing business delivering maintenance and project works across residential, commercial and insurance sectors across North East Victoria and Southern NSW. We are focused on strengthening our systems, reporting, compliance and team performance - and are looking for a Business Manager to help run day-to-day operations while driving structured, profitable growth. The Role As Business Manager, youll own the operational rhythm of the business - coordinating people, jobs, suppliers, systems and reporting to ensure work runs smoothly, customers are looked after, and margins are protected. You will oversee the business-side functions of the company, including payroll, accounts payable, HR, procurement, pricing and office administration, ensuring they operate efficiently and in line with company policies. A key part of this role is working with the leadership team and office/field teams to implement clear, achievable KPIs that improve performance and accountability across scheduling, job completion, quoting, invoicing and customer experience. Youll work closely with the Director and Operations Manager to ensure the business is structured, disciplined and positioned for long-term growth. Key Responsibilities Operations & Delivery Oversee daily operations across office and coordination functions Improve job scheduling, dispatch, and workflow from booking to completion Ensure materials, labour and subcontractors are organised ahead of time Drive consistent job close-out (photos, notes, compliance documentation) Team Performance & KPIs Work with office and field teams to implement achievable KPIs Track and report weekly performance (jobs completed, response times, WIP, variations, invoicing cadence) Run weekly team meetings to keep targets, issues and priorities clear Identify bottlenecks and improve processes to lift productivity Financial & Commercial Oversight Review quoting accuracy, variations and job profitability Monitor WIP, invoicing cadence, debtors and cashflow Ensure payroll and accounts functions operate accurately and on time Develop simple monthly reporting for Director review Support supplier negotiations and procurement protocols People & Leadership Lead and support office/admin staff Assist with recruitment, onboarding and performance management Maintain accountability and alignment with company values Systems & Process Implement and refine systems for quoting, purchasing and invoicing Maintain supplier pricing, purchase orders and cost tracking Improve SOPs, templates and internal workflows Drive continuous improvement across business processes Customer & Stakeholder Management Maintain strong relationships with key builders and clients Manage escalations and ensure issues are resolved promptly Proactively communicate regarding outstanding jobs or invoices Compliance Support WHS processes and documentation Ensure licences, insurances and contractor requirements remain current What Were Looking For Tertiary qualification in Business, Commerce, Management or similar (or equivalent experience) Experience in business or operations management (trade services advantageous) Strong understanding of scheduling, quoting, margins and job costing Financial literacy and confidence reviewing performance data Confident communicator with both office staff and trades Process-driven and comfortable implementing practical KPI frameworks Strong Excel / reporting skills and experience with job management systems #J-18808-Ljbffr